Alicia Skinner

• Collaborated with cross-functional teams to develop innovative strategies for business growth.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
• Provided ongoing support to sales team members, offering guidance on best practices for closing deals and achieving targets.
• Trained new hires on product offerings, sales techniques, and company procedures to ensure consistent performance across the team.

1. Cash Office Clerk:

• Efficiently handled large volumes of currency transactions during peak hours
• Efficiently balanced the daily register tills and reconciled discrepancies
• Verified accuracy of change funds at beginning and end of shift
• Prepared bank deposits and change orders in accordance with company policies
• Researched transaction history for customers when requested
• Analyzed cash flow and prepared daily reports to document financial activity
• Classified, recorded and summarized numerical and financial data to compile and keep financial records, using journals, and ledgers and computers
• Collaborated with loss prevention to reduce shrink and theft from business

2. Fulfillment Associate:

• Used technology devices to review, retrieve, and stage/ load customer’s online orders within a timely manner
• Adjusted inventory pick lists to reflect changes in customer orders
• Obtained merchandise from bins and shelves for customers based upon arrivals
• Usage of strong communication abilities with customers, vendors, and colleagues that are essential for customer service excellence
• Kept accurate records of inventory and shipments for traceability on a daily to weekly basis

3. Head Cashier:

• Organized and updated schedules to optimize coverage for expected customer demands
• Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift
• Supervised counting cash drawers throughout shift
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
• Inventoried stock and placed new orders to maintain supplies for expected demand
• Trained new team members in cash register operation, stock procedures and customer services

4. Customer Service Associate:

• Processed refunds for worn, damaged and broken merchandise
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Assisted customers with making payments or establishing payment plans to bring accounts current
• Used computer to enter data and check on product status

5. Cashier:

• Operated cash register, collected payments and provided accurate change
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity
• Worked closely with front-end staff to assist customers
• Answered customer questions, provided store information and directed customers to designated store areas

• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
• Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
• Helped locate merchandise and promoted key items
• Operated cash register to process customer sales transactions and set up customer accounts
• Created maximum visual impact and optimum shelf availability through merchandising techniques
• Oversaw store operations by counting cash drawers, preparing bank deposits, and reviewing equipment management and supervising staff
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

• Worked register
• Organized and stocked merchandise to keep necessary levels for sales demand, of which included rearranging floor sets per season and revamping of store to sell different merchandise
• Unboxed, tagged, censored, hung, and put out new inventory
• Increased brand awareness through sampling brand merchandise
• Communicated product value, quality and style to educate and entice potential customers
• Provided customer service using extensive knowledge of different types of merchandise, sizing, etc
• Delivered exceptional level of service to each customer by listening to concerns and answering questions
• Kept store manageable for health and safety of customers

• Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases
• Completed inventory counts while picking ordered merchandise from stock rooms
• Operated store electronics to process customer orders
• Helped customers complete purchases, locate items and join reward programs
• Answered questions about store policies and addressed customer concerns
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

• Earned CPR certification, water safety training, fire safety training
• Collaborated with other camp counselors to coordinate and lead afternoon activities for campers
• Worked front desk of the Camp, which included handling money, tracking attendance of campers, responding to emails, phone calls, and recording all types of tuition payments for individual campers
• Supported safety of all campers with disciplined enforcement of consistent policies
• Worked with hundreds of campers of various ages, interests, skills, and developmental levels throughout the summer
• Enhanced activity strategies to help campers of different ability levels engage in activities