Alicia Sloyer
Jacksonville,FL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. 15 Plus years of being state certified as a pharmacy technician. Licensed in Kentucky, Georgia, Florida, and CPR licensed and can give immunizations.
Overview
16
16
years of professional experience
Work History
Store Manager
Walgreens
04.2008 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Education
High School Diploma -
Easton Area High School
Easton, PA06.2006
No Degree - Chemisty
Bloomsburg University of Pennsylvania
Bloomsburg, PASkills
- Multitasking and Organization
- Store operations
- Training and mentoring
- Inventory Management
- Cash Management
- Shift Scheduling
- Retail Inventory Management
- Employee Training
- Recruiting and Hiring
- Problem-solving skills
- Team Collaboration
- Workflow Optimization
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Drug Inventory Control
- Pharmacy Law Compliance
Timeline
Store Manager
Walgreens
04.2008 - Current
High School Diploma -
Easton Area High School
No Degree - Chemisty
Bloomsburg University of Pennsylvania