Hi, I’m
Alicia Smith
League City,TX
Summary
Dedicated office professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and deliver service that exceeds expectations.
Overview
20
years of professional experience
Work History
Homepoint FinancialRemote Employee
Funder & Funding Lead
06.2020 - Current
Job overview
- Coached team members in techniques necessary to complete job tasks accurately and efficiently.
- Trained new team members by relaying information on company procedures and policy requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Researched and assisted in resolving accounting issues to minimize financial losses.
Piton WealthKennewick, WA
Marketing Coordinator & Associate Wealth Assistant
01.2018 - 05.2020
Job overview
- Planned and executed internal and external marketing events.
- Composed frequent posts for social media and helped build corporate presence on Facebook and Instagram.
- Worked closely with owners and developers to launch practice's website.
- Maintained client databases and system workflows.
- Created and submitted account applications and followed up throughout the process.
- Input data for financial plans and tracked payments for planning services.
Westway Feed ProductsBurbank, WA
Administrative Assistant
09.2017 - 12.2018
Job overview
- Input orders accurately and efficiently and arranged truck schedule for daily product deliveries
- Completed billing in a timely manner and communicated with sales team to avoid billing errors
- Completed transactions for inventory daily to ensure accuracy of records
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Play World ToysSnoqualmie, WA
Co-Owner
01.2011 - 01.2014
Job overview
- Tracked sales and ordered product to replenish online stock as needed.
- Built and maintained good relationships with vendors and sales representatives.
- Completed monthly sales tax reporting to WA State DOR in a timely manner to meet state requirements.
First American Title, Lenders AdvantageRenton, WA
Escrow Assistant
06.2007 - 12.2011
Job overview
- Cleared conditions and worked with lenders to fund a high volume of loans in fast-paced office.
- Checked signatures and legal descriptions for accuracy and integrity.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Forwarded title clearing documentation to title officer for approval.
American Brokers ConduitBellevue, WA
Lock Desk & Underwriting Assistant
09.2005 - 06.2007
Job overview
- Managed conditions workflow and assisted underwriters as necessary.
- Kept brokers and inside staff informed of loan status and branch policies.
- Initiated procedures to improve turn times throughout underwriting process.
- Copied, logged, and scanned supporting documentation and placed all information in client files.
- Manually calculated pricing quotes using rate sheets and borrower information.
Wells Fargo FinancialShoreline, WA
Loan Processor
01.2001 - 08.2005
Job overview
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Provided quick turnaround times to maintain fast-paced schedule.
- Set up and completed loan submission packages.
Education
Bellevue Community CollegeBellevue, WA
Certificate in Human Resources Management
Edmonds Community CollegeLynnwood, WA
Associate of Arts
Skills
- Microsoft Office
- Administrative Duties
- Customer Service
- Proofreading and Editing
- Verbal and Written Communication
- Computer Proficiency
- Event Planning and Logistics
- Work Planning and Prioritization
- File and Recordkeeping
- Team Leadership
- Analytical Thinking
Timeline
Funder & Funding Lead
Homepoint Financial
06.2020 - Current
Marketing Coordinator & Associate Wealth Assistant
Piton Wealth
01.2018 - 05.2020
Administrative Assistant
Westway Feed Products
09.2017 - 12.2018
Co-Owner
Play World Toys
01.2011 - 01.2014
Escrow Assistant
First American Title, Lenders Advantage
06.2007 - 12.2011
Lock Desk & Underwriting Assistant
American Brokers Conduit
09.2005 - 06.2007
Loan Processor
Wells Fargo Financial
01.2001 - 08.2005
Bellevue Community College
Certificate in Human Resources Management
Edmonds Community College
Associate of Arts
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