Alicia Smith
Springhill,LA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
Work History
Owner/Operator Manager
K&A Trucking LLC
01.2019 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Onboarded new employees with training and new hire documentation.
- Oversaw legal compliance with federal, state, and local laws and regulations in addition to compliance with company policies and procedures.
- Recommended, initiated, and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals, and new hire onboarding.
- Accomplished multiple tasks within established timeframes and increased sales by10%.
Tax Preparer
R&R Tax Firm
01.2018 - Current
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Customer Service Representative
Teleperformance
03.2015 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Handled day-to-day customer contact via phones, faxes and emails.
- Provided primary customer support to internal and external customers.
Quality Control Inspector
International Paper Control & Divison
07.2010 - 09.2015
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
Manager
Sonic Drive Inn
04.2006 - 07.2010
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Intro To Computer Concept
Bossier Parish Community College
Bossier City, LAHigh School Diploma -
Springhill High School
Springhill 05.2007
Skills
- Sales and Marketing
- Customer Relationship Management
- Adaptive Team Player
- Team Leadership
- Process Improvement
- Issue Resolution
- High-energy attitude
- Inbound and Outbound Calling
- Call Center Operations
- Technologically Savvy
- Microsoft Office Expertise
- Data Evaluation
Timeline
Owner/Operator Manager
K&A Trucking LLC
01.2019 - Current
Tax Preparer
R&R Tax Firm
01.2018 - Current
Customer Service Representative
Teleperformance
03.2015 - 10.2018
Quality Control Inspector
International Paper Control & Divison
07.2010 - 09.2015
Manager
Sonic Drive Inn
04.2006 - 07.2010
Intro To Computer Concept
Bossier Parish Community College
High School Diploma -
Springhill High School