Alicia Smith
HOUGHTON LAKE,MI
Summary
Dedicated hospital administrative professional proficient in organizing and verifying paperwork and insurance. Strong communication and problem-solving skills with a diligent and detail-oriented nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Admitting Registrar
MyMichigan Health
10.2019 - Current
- Verified patient details and insurance coverage.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Registered patients for labs.
- Arranged forms and charts for each patient.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Skilled at working independently and collaboratively in a team environment.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Nursing Unit Secretary
MyMichigan Health
04.2011 - 10.2019
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
Education
No Degree - Nursing
Saginaw Valley State University
Saginaw, MIHigh School Diploma -
Beaverton High School
Beaverton, MI06.2005
Skills
- Organizing Charts
- Payment Processing
- Verifying Insurance
- Checking in Patients
- Reviewing Patient Information
- Records Management
- Documenting Changes
- Telephone Etiquette
- Remote Office Availability
- Critical Thinking
- Conflict Resolution
- Data Verification
Timeline
Admitting Registrar
MyMichigan Health
10.2019 - Current
Nursing Unit Secretary
MyMichigan Health
04.2011 - 10.2019
No Degree - Nursing
Saginaw Valley State University
High School Diploma -
Beaverton High School