Alicia Smith
Charlotte,North Carolina
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer
If My People Outreach Ministries
02.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Patient Service Specialist
Atrium Health Urgent Care
01.2021 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Balanced deposits and credit card payments each day.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Investigated insurance claims denials and appeals.
- Took copayments and compiled daily financial records.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
Community Engagement Coordinator
If My People Outreach Ministries
06.2020 - 01.2023
- Enhanced community involvement by organizing and executing various outreach programs and initiatives.
- Promoted diversity inclusion initiatives actively reaching out to underrepresented groups within target communities ensuring equal opportunities for engagement participation.
- Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Collaborated with community members to develop and implement service initiatives.
- Strengthened relationships with local organizations through regular communication and collaboration on projects.
Guest Service Specialist
Atrium Health
11.2019 - 12.2021
- Delivered exceptional service through effective communication and active listening to guests'' needs.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded quickly to emergency situations, prioritizing guest safety and comfort above all else.
- Maintained a clean and welcoming lobby area, setting the tone for a positive guest experience upon arrival.
- Trained new team members in guest service procedures, contributing to a consistent brand experience.
- Built strong relationships with guests, fostering loyalty and repeat business.
Support Staff Member
Our Bridge For Kids
09.2018 - 10.2019
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Attended training sessions to stay updated on procedures and services.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
Customer Service Lead
Food Lion
12.2016 - 10.2019
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Greeted customers and listened closely to problems described to determine solutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Intern
YWCA
12.2017 - 05.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Youth Camp Counselor
Super Kids Summer
06.2017 - 08.2017
- Enhanced camper experience by developing and implementing engaging activities tailored to various age groups.
- Promoted a safe and inclusive environment for all campers through close supervision and effective communication.
- Collaborated with fellow counselors to design entertaining programs that fostered team-building and personal growth.
- Implemented conflict resolution strategies to address and resolve issues between campers, maintaining a harmonious atmosphere.
- Assisted with daily camp setup and cleanup tasks, ensuring a clean, safe, and organized environment for all participants.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Implemented rules and regulations to enforce discipline and compliance.
- Worked with children of varying age, interest, skill, and developmental levels.
- Liaised with community organizations to promote recreational activities.
- Communicated regularly with parents regarding camper progress, addressing any concerns or questions promptly.
Education
Bachelor of Science - Social Work
North Carolina A & T State University
Greensboro, NC05.2018
Skills
- Data Entry
- Telephone Etiquette
- Recordkeeping
- Flexible Schedule
- Community Engagement
- Administrative Tasks
- Community Service
- MS Office
- Attention to Detail
- Positive Attitude
- Administrative Support
- Leadership qualities
- Active listening
- Empathy and compassion
- Medical Software
- Documentation Proficiency
- Computer literacy
- Time management
- Community Outreach
- Fundraising Events
- Teamwork and Collaboration
- Computer Skills
- Answering Phones
- Event Setup
Affiliations
- Scrap Booking
- Photography
- Traveling
Certification
CPR Certification
Timeline
Volunteer
If My People Outreach Ministries
02.2023 - Current
Patient Service Specialist
Atrium Health Urgent Care
01.2021 - Current
Community Engagement Coordinator
If My People Outreach Ministries
06.2020 - 01.2023
Guest Service Specialist
Atrium Health
11.2019 - 12.2021
Support Staff Member
Our Bridge For Kids
09.2018 - 10.2019
Intern
YWCA
12.2017 - 05.2018
Youth Camp Counselor
Super Kids Summer
06.2017 - 08.2017
Customer Service Lead
Food Lion
12.2016 - 10.2019
Bachelor of Science - Social Work
North Carolina A & T State University
Similar Profiles
Kamahni HuckKamahni Huck
Executice Assistant/AI Business Specialist at About My Father's Business Outreach MinistriesExecutice Assistant/AI Business Specialist at About My Father's Business Outreach Ministries
Andersenn GazanAndersenn Gazan
Telecommunications Technician at Haiti Outreach MinistriesTelecommunications Technician at Haiti Outreach Ministries
Megan DeliterisMegan Deliteris
Volunteer at Sonshine Ministries & Evangelistic OutreachVolunteer at Sonshine Ministries & Evangelistic Outreach
Thubelihle NyathiThubelihle Nyathi
Assistant teacher at Smilley kids pre schoolAssistant teacher at Smilley kids pre school
SUZANNE P. BLACKSUZANNE P. BLACK
First Impressions Ministry Director at Real Life ChurchFirst Impressions Ministry Director at Real Life Church