Alicia Smith
Staten Island,NY
Summary
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
3
3
years of professional experience
Work History
Day Habilitation Specialist
Heartshare Human Services Of NY
Staten Island, NY
10.2023 - Current
- Enhanced client engagement by incorporating individualized activities and goal-oriented tasks in daily routines.
- Promoted client independence by maintaining a safe and structured environment that encouraged skill development.
- Managed challenging behaviors calmly while implementing appropriate interventions according to established protocols or guidelines.
- Documented habilitation services in system and with paper notes.
- Organized group activities that fostered positive relationships among peers while emphasizing teamwork and cooperation skills development.
- Supported daily hygiene needs of patients by assisting with dental care and personal grooming.
Direct Support Professional
The Guild For Exceptional Children Inc. Gec
Brooklyn, NY
09.2022 - 10.2023
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
Front Desk Receptionist
Summer Youth Employment Program
Brooklyn, NY
07.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
Kitchen Staff Member
Friends Of Crown Heights Day Care Centers
Brooklyn, NY
07.2021 - 08.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
Education
GED -
Young Adult Borough Centers
Brooklyn, NY07.2021
Skills
- Behavioral support
- Health and safety
- Positive Reinforcement
- Transportation Assistance
- Disability Awareness
- Activity Coordination
- Personal Hygiene Assistance
- Behavior Management
- Client Support
- Fast Learner
- Time Management
- Critical Thinking
- Clear Communication
- Attentive to People
- CPR Certification
Timeline
Day Habilitation Specialist
Heartshare Human Services Of NY
10.2023 - Current
Direct Support Professional
The Guild For Exceptional Children Inc. Gec
09.2022 - 10.2023
Front Desk Receptionist
Summer Youth Employment Program
07.2022 - 08.2022
Kitchen Staff Member
Friends Of Crown Heights Day Care Centers
07.2021 - 08.2021
GED -
Young Adult Borough Centers