Alicia Smith

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Collaborated with interdisciplinary healthcare teams to provide coordinated care.
• Empowered patients through education on self-management techniques for chronic conditions.
• Implemented patient education program on preventative care, enhancing community health awareness.
• Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
• Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
• Enhanced patient care by meticulously recording vital signs and updating patient records.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Contributed to clean and safe clinic environment by adhering to sanitation protocols.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Increased efficiency in office by implementing digital filing system for patient records.
• Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
• Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
• Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Improved clinical workflow with introduction of electronic health records system.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Facilitated patient education on treatment plans and medications, improving understanding and compliance.
• Streamlined patient check-in process, reducing administrative burden for medical staff.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Collected and documented patient medical information such as blood pressure and weight.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Taught patients about medications, procedures, and care plan instructions.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Measured patient pulse oximetry.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Implemented care and efficiency improvements to support and enhance office operations.
• Measured patient spirometry. Managed approximately 30 incoming calls, email, and faxes per day for customers.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Followed appropriate procedures to minimize patient's exposure to radiation.

• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
• Documented care actions by completing records and logs in medical software system.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
• Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
• Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
• Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
• Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
• Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
• Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
• Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Identified and reported unsafe situations to maintain adherence to safety protocols.
• Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
• Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
• Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
• Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
• Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
• Participated in professional development sessions, staying current with best practices in patient care.
• Reinforced positive care environment by engaging patients in meaningful activities and conversations.
• Streamlined communication between healthcare teams by coordinating patient schedules and updates.
• Monitored vital signs for changes in patient health, providing timely updates to nursing staff.
• Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care.
• Implemented stress-reduction techniques, enhancing patient well-being and recovery experiences.
• Facilitated patient education on self-care practices, empowering individuals in their recovery process.
• Bolstered patient satisfaction, offering compassionate support and addressing individual needs.
• Optimized inventory management for medical supplies, preventing shortages and supporting patient care.
• Maintained detailed patient records, ensuring accurate documentation of care and treatment plans.
• Enhanced patient recovery with diligent wound care and infection control practices.
• Adapted care approaches to meet diverse needs of patients, respecting cultural and personal preferences.
• Assisted with diagnostic procedures, ensuring patient comfort and compliance with medical protocols.
• Contributed to decrease in patient readmission rates with thorough post-discharge instructions and follow-up.
• Elevated hygiene standards in patient rooms, utilizing sterilization techniques and infection control protocols.
• Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
• Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
• Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing all aspects of patient health.
• Supported end-of-life care, offering emotional support to patients and families during difficult times.
• Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
• Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Documented patient information and care activities in electronic health record.
• Facilitated personal hygiene management, feeding and ambulation.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Transported patients between rooms and appointments or testing locations.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Upheld infection control and prevention policies across different patient-facing areas.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Followed directions of licensed nurses to administer medications and treatments.
• Delivered high-quality care to [several patients in hospital facility.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Supported needs of 30+ residents under long-term care.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Cleaning & inspecting guest rooms40 + Guest Rooms in a timely manner. Selling guest rooms in a timely manner. Allowing the facility to increase sales to 95 %

. )100 Point inspection rooms (M-F )

.) Deep cleaning Saturdays

) .Employee appreciation Celebration (Every Sunday)