Alicia Smith
Petal,MS
Summary
Seeking Human Resources role with 15 years of diverse experience in customer service and supervisory positions. Proven skills in clerical tasks, including order entry, typing, and Microsoft Office proficiency. Strong background in managing high-volume communications and maintaining organizational efficiency.
Overview
10
10
years of professional experience
Work History
Operation technician
PG Technologies
Ellisville, MS
02.2025 - Current
- Operated complex process equipment in accordance with training, process documents, and 5S standards.
- Maintained equipment for coating and plating within aerospace applications.
- Assisted in troubleshooting and correcting equipment malfunctions, reporting any faults to management and maintenance teams.
- Inspected parts and utilized hand tools to make minor adjustments to production equipment.
- Collaborated with maintenance teams to ensure optimal equipment performance and efficiency.
Customer Service Representative
SaviLinx LLC
Hattiesburg, MS
10.2024 - 02.2025
- Manage a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
- Demonstrate strong product knowledge to effectively answer customer questions and provide accurate information.
- Maintain excellent customer satisfaction ratings by resolving issues efficiently and ensuring positive interactions.
Group Leader
Kohler Co.
Hattiesburg, MS
12.2020 - 09.2024
- Supervised a team of production line workers, ensuring adherence to quality standards and achieving production targets.
- Trained new hires on standard operating procedures, safety protocols, and equipment use.
- Implemented a visual management system to track daily production goals and progress, enhancing operational efficiency.
- Conducted regular inspections of machinery, identifying maintenance needs and coordinating necessary repairs.
Customer Service Representative
Nexgen Agency
Deerfield Beach, FL
10.2020 - 12.2020
- Addressed customer inquiries and resolved issues efficiently, ensuring high levels of customer satisfaction.
- Utilized extensive product knowledge to deliver accurate information and effectively respond to customer questions.
Customer Service Representative
InfoCision
08.2020 - 09.2020
- Conducted cold calls to existing customers, effectively communicating benefits and features to encourage service upgrades.
- Achieved customer engagement by tailoring conversations to individual needs and preferences, facilitating the enhancement of customer experiences.
Foreman/Laborer
Mar Jac Poultry
Hattiesburg, MS
10.2016 - 07.2020
- Trained new employees on various production line tasks, ensuring consistent adherence to operational standards and efficiency.
- Supervised production line staff and maintained tool accountability, optimizing workflow and resource management.
Production Worker
Southern Hens
Moselle, MS
03.2015 - 12.2015
- Executed precise hanging and cutting tasks to maintain production line efficiency and quality.
- Ensured adherence to safety and operational protocols while managing high-volume poultry processing.
Education
B.A. - General Studies - Human Resource
Southern New Hampshire University
Manchester, NH05.2025
Skills
- Supervising Experience
- Time Management
- Microsoft Outlook
- Manufacturing
- Clerical Experience
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Customer Service
- Problem-Solving
Timeline
Operation technician
PG Technologies
02.2025 - Current
Customer Service Representative
SaviLinx LLC
10.2024 - 02.2025
Group Leader
Kohler Co.
12.2020 - 09.2024
Customer Service Representative
Nexgen Agency
10.2020 - 12.2020
Customer Service Representative
InfoCision
08.2020 - 09.2020
Foreman/Laborer
Mar Jac Poultry
10.2016 - 07.2020
Production Worker
Southern Hens
03.2015 - 12.2015
B.A. - General Studies - Human Resource
Southern New Hampshire University
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