Alicia Smith
Drug and Alcohol Counselor
Millington,TN
Summary
Dynamic and compassionate Drug and Alcohol Counselor at Trinity Plus Healthcare Inc., skilled in relapse prevention and individual counseling. Successfully facilitated group therapy sessions, enhancing client engagement and support. Proven ability to develop tailored treatment plans, fostering client empowerment and progress in overcoming substance abuse challenges.
Offering deep understanding of human psychology and addiction recovery, eager to learn and grow in this environment. Brings foundational knowledge in therapeutic techniques and counseling principles, with strong skills in communication and active listening. Ready to use and develop these skills in position/ role to support individuals on their path to recovery.
Experienced with ensuring guest satisfaction and maintaining cleanliness. Utilizes effective communication and problem-solving skills to address guest needs promptly. Knowledge of hospitality protocols and customer service excellence.
Hospitality professional prepared to deliver exceptional guest experiences. Proven track record in maintaining pristine environments and managing guest requests. Known for collaborative teamwork and adaptability, ensuring smooth operations and guest satisfaction.
Results-oriented counseling professional prepared to provide exceptional support to students' academic and personal growth. Proven ability to develop and implement programs that foster positive school environment. Strong focus on collaborative efforts and adaptability, ensuring reliable and flexible support. Skilled in crisis management and effective communication.
Experienced with fostering student development through tailored counseling services. Utilizes effective communication and problem-solving skills to address student needs. Track record of building strong relationships with students, parents, and educational staff to create supportive and positive school environment.
Determined School Counselor with success in helping students achieve educational goals and personal well-being. Talented in meeting the objectives of the counseling program by providing preventive education, advocacy, mediation and counseling to students. Sensitive to socioeconomic and cultural difference of students.
Overview
15
15
years of professional experience
Work History
Hotel Attendant
The Hospitality Hub of Memphis
04.2025 - 06.2025
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization in guest rooms and common areas to enhance guest experience.
- Assisted with inventory management, ensuring adequate supplies for daily operations and special events.
- Collaborated with team members to optimize workflow and improve overall efficiency of hotel services.
- Trained new staff on best practices for customer service and housekeeping standards, enhancing team performance.
- Collaborated with housekeeping team to ensure all rooms were prepared and ready for guest arrivals.
- Maintained clear communication between departments during shift changes to ensure continuity of service for guests.
- Maintained hotel cleanliness and appearance, contributing to a welcoming environment for guests.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
Cook Shift Leader
McDonald's
07.2024 - 09.2024
- Supervised kitchen staff to ensure adherence to food safety standards and quality control.
- Trained new employees on cooking techniques and operational procedures for efficiency.
- Coordinated food preparation and service during peak hours to maintain customer satisfaction.
- Monitored inventory levels, minimizing waste through effective stock management practices.
Inbound Receiver
Target
06.2022 - 01.2023
- Received and inspected incoming shipments for accuracy and quality compliance.
- Operated warehouse management system to track inventory levels and streamline processes.
- Organized stock in designated areas to optimize space and facilitate easy access.
- Collaborated with team members to ensure timely unloading and distribution of goods.
- Maintained cleanliness and safety standards in receiving area according to protocols.
- Conducted regular inventory counts, identifying discrepancies for resolution.
- Optimized space utilization within the warehouse by efficiently organizing received items based on size, weight, and category requirements.
Unloader
UPS Customer Center
04.2022 - 06.2022
- Unloaded freight from delivery trucks efficiently and safely.
- Operated hand trucks and pallet jacks to transport packages within the facility.
- Collaborated with team members to streamline unloading processes.
- Inspected incoming shipments for damage and accuracy before processing.
- Maintained cleanliness and organization of unloading area to enhance safety.
- Assisted other team members in navigating large loads.
Cook
McDonald's
05.2021 - 01.2022
- Prepared and cooked food items according to standardized recipes, ensuring consistency in quality and taste.
- Operated kitchen equipment safely and efficiently, maintaining a clean and organized workspace.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Monitored inventory levels, placing orders as necessary to ensure adequate stock of ingredients.
- Implemented food safety practices, reducing waste through proper handling and storage procedures.
- Provided exceptional customer service by addressing inquiries and ensuring satisfaction with meal presentation.
Drug and Alcohol Counselor
Trinity Plus Healthcare Inc.
10.2012 - 01.2013
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Expanded community outreach efforts, resulting in increased awareness of available substance abuse resources and prevention initiatives.
- Monitored client progress to make necessary adjustments for client success.
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in outpatient setting.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
School Counselor
BLW Center
09.2011 - 06.2012
- Developed individualized student support plans to address academic and emotional needs.
- Conducted regular counseling sessions to facilitate personal growth and conflict resolution.
- Collaborated with teachers to implement strategies for students experiencing behavioral challenges.
- Provided crisis intervention services, ensuring immediate support for at-risk students.
- Maintained detailed records of student progress and interventions for future reference.
- Enhanced student emotional well-being by providing individual and group counseling sessions.
- Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Regularly met with enrolled students to confirm success and identify problem areas.
Counselor
Mid Valley Choice
08.2010 - 12.2010
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Education
Associate of Applied Science - Drug And Alcohol Counselor
ICDC College
Huntington Park, CA07-2010
Certificate - Computerized Office Assistant
Career College of American
South Gate, CA05-2009
High School Diploma -
Lakes High School
Washington ST 06-2004
Skills
- Active learning
- Patient confidentiality
- Clinical documentation
- Professional boundaries
- Relapse prevention
- Individual counseling
- Psychoeducation delivery
- Anger management
- Family therapy
- Co-occurring disorders treatment
- Substance abuse assessment
- Goal setting
- Client confidentiality
- Case management
- Family counseling
- Testing specimens
- Certified in CPR/AED
- Strong work ethic
- Cash handling proficiency
- First aid training
- Housekeeping standards
- Food and beverage sales
- Room turnover
- Surface sanitation
- Chemical handling
- Sanitizing
- Safe chemical handling
- Towel replenishment
- Surface dusting
- Deep cleaning
- Teamwork
- Customer service
- Time management
- Sweeping and mopping
- Multitasking
- Mopping and sweeping
- Cleaning bathrooms
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hotel Attendant
The Hospitality Hub of Memphis
04.2025 - 06.2025
Cook Shift Leader
McDonald's
07.2024 - 09.2024
Inbound Receiver
Target
06.2022 - 01.2023
Unloader
UPS Customer Center
04.2022 - 06.2022
Cook
McDonald's
05.2021 - 01.2022
Drug and Alcohol Counselor
Trinity Plus Healthcare Inc.
10.2012 - 01.2013
School Counselor
BLW Center
09.2011 - 06.2012
Counselor
Mid Valley Choice
08.2010 - 12.2010
Associate of Applied Science - Drug And Alcohol Counselor
ICDC College
Certificate - Computerized Office Assistant
Career College of American
High School Diploma -
Lakes High School