Alicia Smith
Abbeville,SC
Summary
Dynamic production worker with experience at Fujifilm, skilled in machine operation and quality assurance. Recognized for optimizing workflows and enhancing product quality through effective teamwork. Proven ability to maintain safety standards and workplace cleanliness, while fostering a collaborative environment that drives efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Production Worker
Fujifilm
11.2012 - 03.2013
- Operated production machinery to ensure efficient workflow and product quality
- Conducted routine inspections to maintain equipment performance and safety standards
- Collaborated with team members to optimize production processes and reduce downtime
- Maintained cleanliness and organization of work area to comply with safety regulations
Customer Service Cashier
Lowe's
10.2008 - 10.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and solutions to enhance satisfaction.
- Maintained accurate cash drawer, ensuring daily reconciliation of funds.
- Collaborated with team members to achieve sales goals and improve service delivery.
- Resolved customer complaints promptly, fostering a positive shopping experience.
- Implemented improvements in checkout processes to reduce wait times for customers.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
Education
High School Diploma -
Abbeville High School
Abbeville, SCSkills
- Workplace cleanliness
- Product packing
- Product packaging
- Heavy lifting
- Product inspection
- Materials handling
- Machine operation
- Quality assurance
- Safety management
- Quality inspections
- Assembly procedures
Timeline
Production Worker
Fujifilm
11.2012 - 03.2013
Customer Service Cashier
Lowe's
10.2008 - 10.2011
High School Diploma -
Abbeville High School
Received an award for outstanding customer service.
It was a rainy night and a lady had her baby girl with her. So I told the customer that I'll watch her baby while she drives her car to the front to get under the awning. She called the store the next day and bragged about how I went out my way to help her in her time of need.