Alicia Smith
Atlanta,GA
Summary
Dynamic professional with over 4 years of work experience collaborating with small to medium-sized teams, dedicated to enhancing productivity and fostering strong relationships with customers and vendors. Proven track record in streamlining processes and implementing effective solutions that elevate guest services to exceed expectations. Committed to delivering exceptional support and driving team success through innovative problem-solving and a customer-centric approach. Passionate about creating positive experiences that contribute to organizational growth and client satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist
Puppy Haven
12.2024 - Current
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels
- Developed training materials for onboarding new team members in customer engagement practices.
- Trained staff on effective communication techniques, boosting team performance metrics.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored and Analyze customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Rotated throughout the branch to ensure better guest experience and team support at multiple locations
- Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
Customer Service
Sports Connection
10.2022 - 03.2023
- Oversaw group birthday parties with expert customer service and detail, following up with entering customer detail in software system
- Assisted with spreadsheet logs for customer sign up, sales totals & employee assignments
- Provided exceptional customer service, addressing clinician inquiries promptly and professionally.
- Provided excellent customer service, answering questions and addressing concerns promptly.
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Performed cleaning and sanitation procedures to maintain safe environment.
- Operated rides and attractions, ensuring guest safety and adherence to operational protocols.
- Monitored stores cleanliness, promptly addressing issues to enhance visitor experience.
Customer Service
Tipsy Taco
06.2020 - 10.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained cleanliness and organization of both the front-of-house and areas in which customers would reside in throughout shifts
- Culinary Expediter when needed
- Managed store operations effectively, ensuring optimal customer service and satisfaction levels.
- Monitored dining room atmosphere, adjusting lighting and music for optimal ambiance.
- Used personalized customer service, fostering positive brand image
- Managed guest seating and waitlist efficiently to optimize table turnover.
- Coordinated with servers to ensure timely service and guest satisfaction.
- Assisted in training new staff on hosting procedures and customer interaction.
Education
Business Management
Ardrey Kell High School
Charlotte, NC01.2024
Skills
- Customer Service
- Strong Work Ethic
- Time Management
- Handle Pressure
- Leadership
- Microsoft Office Certification
- Certified CPR
- First aid certified
- Call center operations
- Teamwork and collaboration
- Computer skills
- Retail store support
- Sales and upselling
- Cybersecurity
Timeline
Customer Experience Specialist
Puppy Haven
12.2024 - Current
Customer Service
Sports Connection
10.2022 - 03.2023
Customer Service
Tipsy Taco
06.2020 - 10.2022
Business Management
Ardrey Kell High School
Community Service
Tutoring throughout the years of Elon Park Elementary School, Community House Middle School & Ardrey Kell High School, Instructional Aide, Motivate peers to improve academically & athletically, Captain of my high school flag football team, 2025 Christmas was donated to an Orphanage in Dominican Republic