ALICIA SMITH
CLAIMS ADJUSTER/CRIMINAL JUSTICE/MARKETING
DALLAS,TX
Summary
Dynamic marketing professional with a proven track record at REOD Construction & Facilities Maintenance LLC, skilled in product marketing and research analysis. Successfully increased brand visibility through innovative campaigns and enhanced customer engagement, driving significant lead generation. Adept at time management and fostering collaborative team environments to achieve collective goals.
Overview
20
20
years of professional experience
Work History
Marketing Associate
REOD Construction & Facilities Maintenance LLC
12.2025 - 02.2026
- Planned and executed events and marketing programs to increase qualified leads.
- Increased brand visibility by developing and executing innovative social media campaigns.
- Streamlined communication processes, ensuring consistent and effective brand messaging across all platforms.
- Analyzed campaign performance, making data-driven adjustments to maximize marketing ROI.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
Salesperson
GARLAND AUTO PARTS & RECYCLING
08.2019 - 02.2026
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Expanded customer base through targeted prospecting and networking efforts.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Sales Associate
Seven Eleven
06.2006 - 08.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Built relationships with customers to encourage repeat business.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Certificate - CLAIMS ADJUSTER
TEXAS ALL LINES
Dallas, TX09-2025
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ09-2009
Skills
- Research and trend analysis
- Time management
- Product marketing
- Mobile marketing
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Author of “[Article Title],” published in [Journal Name] in [Year].
Languages
English
Full Professional
Timeline
Marketing Associate
REOD Construction & Facilities Maintenance LLC
12.2025 - 02.2026
Salesperson
GARLAND AUTO PARTS & RECYCLING
08.2019 - 02.2026
Sales Associate
Seven Eleven
06.2006 - 08.2019
Certificate - CLAIMS ADJUSTER
TEXAS ALL LINES
Associate of Arts - Criminal Justice
University of Phoenix