Alicia Southwick
Des Moines
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Patient Experience Representative
The Iowa Clinic
07.2023 - Current
- Provided exceptional customer service during phone interactions with patients regarding their appointments or questions related to their care plan.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments.
- Maintained patient confidentiality by adhering to HIPAA regulations and securely handling sensitive information.
- Taught patients and families to use at-home sleep study equipment.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Requested Prior Authorizations for sleep study's and consults as needed.
Sales Consultant
Lane Bryant Outlet
05.2018 - 09.2023
- Trained and mentored new sales representatives.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained organized, presentable merchandise to drive continuous sales.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed strong rapport with customers and created positive impression of business.
- Responded to telephone and in-person requests for information.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided sales and customer service assistance to walk-in traffic
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
Office Support Specialist
Contractor Services Of Iowa
06.2022 - 07.2023
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Inputted installer material usage to ensure prompt pay.
Education
Web Development
Des Moines Area Community College
Ankeny, IA06.2017
Photography
Des Moines Area Community College
Ankeny, IA06.2016
High School Diploma -
Prairie High School
Cedar Rapids, IA06.1995
Skills
- Gathering Information from Patients
- 50 WPM Typing Speed
- Punctual and Hardworking
- Adaptable
- Insurance verifying
- Insurance Verification
- Reliability and Dedication
- Database Search and Data Entry Skills
- Insurance Forms Processing
- Resolving Problems
- Word Processing
- Follow-up skills
- Attention to Detail
- Insurance Authorizations
- Caring and Empathetic
- Clerical and Filing Support
- Appointment Scheduling
- Customer Service
- Registration and Scheduling
- Patient confidentiality
- Outbound Calling
- Payment Collection
- Administrative and Office Support
- Medical insurance
Timeline
Patient Experience Representative
The Iowa Clinic
07.2023 - Current
Office Support Specialist
Contractor Services Of Iowa
06.2022 - 07.2023
Sales Consultant
Lane Bryant Outlet
05.2018 - 09.2023
Web Development
Des Moines Area Community College
Photography
Des Moines Area Community College
High School Diploma -
Prairie High School