Alicia Stamps
Sanford
Summary
Dynamic and results-oriented professional with extensive experience in customer service and client relations, honed at Sam's Club and McDonald's. Excelled in payment processing and customer support, significantly enhancing client satisfaction and retention. Known for exceptional organizational skills and the ability to resolve issues swiftly, fostering strong client relationships and exceeding service standards.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Sam's Club
05.2023 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Crew Trainer
McDonald's
01.2017 - 05.2023
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient customer service.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Promptly responded to incorrect order issues and resolved customer complaints in a timely manner from unsatisfied customers.
- Served a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Arts - Digital Media Game Design
University of Central Florida
Orlando, FL12-2020
Skills
- Customer support
- Payment processing
- Customer focus
- Client relations
- File management
- Membership renewals
- Customer service
- Data entry
- Microsoft office
- Computer skills
- Administrative and office support
- Billing adjustments and refunds
Timeline
Client Service Representative
Sam's Club
05.2023 - Current
Crew Trainer
McDonald's
01.2017 - 05.2023
Bachelor of Arts - Digital Media Game Design
University of Central Florida
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