ALICIA STANZIANO
Delaware,OH
Summary
Ambitious professional with a successful track record in building and maintaining tactical relationships with channel partners. Offers high-quality customer service and possesses strong analytical skills to identify and creatively solve problems, both internally and externally. Demonstrates the ability to establish strong rapport and interpersonal relationships quickly. Client-focused professional with a solid background in managing and optimizing client programs. Proven ability to drive project success through strategic planning, effective communication, and fostering team collaboration. Known for adaptability and a results-driven mindset, ensuring seamless alignment with evolving client needs. Expertise in project management, relationship building, and problem-solving, making positive contributions to organizational goals.
Overview
15
15
years of professional experience
Work History
CLIENT PROGRAM MANAGER
THE CLINIC BY CLEVELAND CLINIC
09.2022 - Current
- Orchestrates implementation and project management initiatives for both new clients and existing programs, guaranteeing seamless onboarding and execution
- Strategically guides key client accounts, focusing on retention and growth, by crafting and executing client strategy plans to propel utilization and engagement in solutions
- Proactively identifies project issues and risks, exercising sound judgment to mitigate risks and ensure project success
- Provides comprehensive management reporting on client implementation progress and program results to internal stakeholders
- Collaborates closely with the Marketing team to devise consultative communication strategies aimed at enhancing member engagement for clients
- Crafts and delivers compelling client presentations, both remote and on-site, effectively communicating the value proposition and ROI of our products and services
CLIENT ACCOUNT MANAGER
BENEFITMALL
08.2020 - 09.2022
- Work with agent/brokers to develop revenue growth strategies focusing on increased sales activity and expand understanding of our services
- Effectively work in a team sales environment to coordinate all sales and retention activity as needed to assure the fastest, easiest, and most trusted benefits selling experience
- Educate and train agents on carrier administrative procedures, product availability, and the value each brings to the customer
- Day to day account lead for over three hundred clients in the small to mid- size group space (2200 enrolled belly buttons)
- Work directly with carrier partners (Anthem, Medical Mutual, UnitedHealthcare, Aetna, Self-funded options) to ensure our clients are 'getting the best-in-class benefits' available in the marketplace
- Prepare and deliver RFP spreadsheets for proposal presentations of all marketed cases/renewals
- Developed comprehensive reports on account performance, presenting results to senior management during regular meetings.
- Leveraged data-driven insights to optimize account performance and identify trends over time.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managed a diverse portfolio of clients for optimal account growth and retention.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built relationships with customers and community to establish long-term business growth.
CLIENT EXECUTIVE
QUANTUM HEALTH
03.2017 - 01.2020
- Serviced as the primary Point of contact/Account lead for an assigned client portfolio totaling over $20 + million dollars, by providing overall strategic oversight of their client experiences, including additional service recommendations and issue resolution
- Managed operational deliverables, based on client needs to ensure client and Quantum Health success
- Provided guidance to clients to optimize their Quantum Health partnerships, such as driving member engagement, integrating with other vendor partners, etc
- Formed effective, highly collaborative relationships with internal business partners and stakeholders to better serve clients with actionable insights, reporting and recommendations
- Promoted multiple times (Client Manager to Senior Client Manager to Client Executive)
SENIOR ACCOUNT EXECUTIVE
GSW
04.2010 - 03.2017
- Served as Account Lead responsible for a book of business over $35 million dollars
- Functioned as the primary lead on multiple accounts, combining strategic planning efforts, digital application and communications, direct mail, and point-of-sale marketing
- Managed four direct reports, providing mentorship and training by collaborating closely with each other, on career and skill development, as well as overseeing their daily project management and progress
- Worked with the Strategic and Creative team leads to help identify process improvements and customized workflows based on different account needs
- Promoted multiple times (Account Coordinator to Account Executive to Senior Account Executive)
Education
Bachelor of Science - Human Ecology
The Ohio State University
Skills
- Problem-Solving
- Client Relationship Building
- Customer Service
- Critical Thinking
- Scope Management
- Strategic Planning
- Cross functional Team Builder
- Sales and Marketing
- Project Management
- Revenue Growth
- Partnership Development
- Vendor Relationship Management
Accomplishments
- 01/01/23, Received the 2023 The Clinic by Cleveland Clinic Employee of the Quarter award for cultivating strong professional relationships both within the organization and externally. Demonstrated a steadfast commitment to embodying the core values of the company and consistently delivering service excellence in all interactions.
- 01/01/23, In 2023 secured five contract renewals at The Clinic by Cleveland Clinic, generating a cumulative revenue exceeding $3 million dollars.
- 01/01/23, Achieves a remarkable 100% client retention rate within my Book of Business (The Clinic by Cleveland Clinic) by consistently surpassing client expectations.
- 01/01/23, Successfully maintained a book of business with 99% retention, while growing the business by 10% with new clients and upselling auxiliary benefits in under 2 years with Benefitmall.
- 08/01/19, Nominated and won the Quantum Leaper Award, August 2019. This award demonstrates Quantum Health's key values to clients, members, and consultants.
- 01/01/19, Nominated and won Eli Lilly Diabetes Team award, for demonstrating excellence in marketing for new Diabetes medication (Trulicity).
- 01/01/19, Launched major partnership with Eli Lilly and Disney to further promote a key Type 1 diabetes medication (Humalog).
- 01/01/19, Hit a key business deadline in the launch of the oncology drug Erbitux, condensing timeline from eight months to six months, resulting in a savings of $5 million dollars.
Education/Certifications
- Bachelor of Science, Human Ecology, The Ohio State University
- Active Ohio Department of Insurance License, Accident & Health and Life
- Active Michigan Department of Insurance License, Accident & Health and Life
Timeline
CLIENT PROGRAM MANAGER
THE CLINIC BY CLEVELAND CLINIC
09.2022 - Current
CLIENT ACCOUNT MANAGER
BENEFITMALL
08.2020 - 09.2022
CLIENT EXECUTIVE
QUANTUM HEALTH
03.2017 - 01.2020
SENIOR ACCOUNT EXECUTIVE
GSW
04.2010 - 03.2017
Bachelor of Science - Human Ecology
The Ohio State University
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