Alicia Steffenhagen
Milwaukee
Summary
Dynamic leader with a proven track record at Country Roses Photography, excelling in operational excellence and talent development. Achieved significant sales growth through strategic visioning and effective decision-making. Skilled in client relationship building and project management, fostering high-performing teams and enhancing customer satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
CEO
Country Roses Photography
Milwaukee, WI
06.1996 - Current
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained staff on food safety protocols and operational procedures to maintain high standards.
- Managed inventory levels, streamlining supply ordering processes to reduce waste.
- Implemented employee scheduling systems, improving shift coverage and labor efficiency.
- Analyzed customer feedback to enhance menu offerings and service quality.
- Coordinated team meetings to align goals and improve communication among staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
Manager/head Sales
Mrs Fields Cookies
Greendale, WI
03.2004 - 06.2021
- Oversaw daily operations, ensuring high-quality product standards and customer satisfaction.
- Trained staff on best practices for cookie production and customer service techniques.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Developed schedules to optimize workforce efficiency and meet peak demand times.
- Conducted regular staff performance evaluations, fostering a culture of continuous improvement.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Head Sales/lead
Papa Johns
06.1998 - 04.2008
- Led team to exceed sales targets through effective coaching and performance management.
- Developed training programs for new staff, enhancing product knowledge and customer service skills.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and menu offerings.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
Manager/head Instore
Shakeys Pizza Parlor
West Allis, WI
06.1996 - 03.2006
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained staff on food safety protocols and operational procedures to maintain high standards.
- Managed inventory levels, streamlining supply ordering processes to reduce waste.
- Implemented employee scheduling systems, improving shift coverage and labor efficiency.
- Analyzed customer feedback to enhance menu offerings and service quality.
- Coordinated team meetings to align goals and improve communication among staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
Education
Associate of Applied Science - Business Management
Ctu
Online06-2020
High School Diploma -
Juneau Business
Milwaukee, WI06-2000
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Talent development
- Succession planning
- Inspirational leadership
- Client relationship building
- Relationship and team building
- Leadership and people development
- Client engagement
- Business development
- Project management
- Planning and coordination
- Management team leadership
- Talent recruitment
- Business planning
- Innovative and visionary
- Sales growth
- Account management
- Staff management
- Risk management
- Human resources
- Operations oversight
- Brand management
- Policy development
- Systems organization
- Intuit quickbooks
- Media relations
Accomplishments
Hold. Highest honor for customer service with the state of wisconsin
Published photography
Certification
Gold and silver award for customer service ( girl scouts highest honor anyone can achieve)
Timeline
Manager/head Sales
Mrs Fields Cookies
03.2004 - 06.2021
Head Sales/lead
Papa Johns
06.1998 - 04.2008
CEO
Country Roses Photography
06.1996 - Current
Manager/head Instore
Shakeys Pizza Parlor
06.1996 - 03.2006
Associate of Applied Science - Business Management
Ctu
High School Diploma -
Juneau Business