Alicia Stewart
St Louis,MO
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Offering outstanding verbal communication, writing and time management skills. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
15
15
years of professional experience
Work History
Front Office Manager
Betty Jean Kerr People's Healthcare
11.2022 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers.
Practice Manager Orthopedic Surgery
Mercy Hospital St. Louis
02.2020 - 10.2022
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Supervised team of 30 office personnel.
- Created and implemented organizational policies and procedures.
- Prepare staff work schedules and create job assignments
- Developed close working relationships with front office and back office staff.
- Established and maintained effective communication with staff, physicians to promote high quality patient care.
- Manage finances, including budgets and payroll
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Supervisor OBGYN
Mercy Hospital St. Louis
06.2018 - 02.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Assist Office Manager with daily medical office operations for 3 OBGYN offices which includes supervising a staff of 9 Medical Assistants, 4 RN's Triage, 4 Front Desk Receptionist, 5 Nurse Practitioners and 7 Doctors
- Rotation between three office sites to provide supervision to providers and staff
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Patient Access Representative, Part Time
Missouri Baptist Hospital
02.2019 - 01.2020
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Medical Office Assistant Child Neurology
Mercy Hospital St. Louis
07.2011 - 06.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Work side by side with 3 doctors and 1 office manager scheduling meetings and appointments. Collect patient copays and past due balances—then make weekly deposits to hospital cashier. Open and Close office and close cash drawer for the evening.
- Prepare abstract charts for transfer over to electronic system in EPIC
- Do prior authorizations for medication and authorizations to schedule MRI"S, CT scans etc.
- Call parents of patient to review lab work (EEG, MRI and Genetic testing results)
- Sign-up parents to receive electronic medical records to review their children's medical files
- Interview candidates for open job position, provide new hire orientation and mentors new staff members
- Have a working knowledge of ICD-9 and CPT codes
- Assure HIPPA and OSHA compliance
- Communicate with patients regarding inquiries and complaints, ensure patient satisfaction
- Schedule deposition meetings with doctors and lawyers
Medical Assistant (IM, Family Med, Pediatric,Endo)
MED Medical Employment Directory
11.2009 - 07.2011
- Provided support to various doctor offices as a floating medical assistant managing the front desk of large busy medical offices. Proficiently gathering patient medical history, vital signs, blood draws and refilling prescriptions. Processed an average of 300 patients on a weekly basis.
- Assisted doctor with minor procedure which could be toenail removal, cyst removal, colonoscopy, pap smear, suture removal
- Performed glucose testing along with Hemoglobin test, EKG's, vision test, pulmonary test, UA, etc.
- Stocked and prepare treatment room for patients and doctors
- Answered phones, scheduling appointments and maintaining medical records
Medical Assistant
SSM DePaul Hospital
09.2008 - 10.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Trained new medical assistants and provide backup support to other doctors and medical assistants in the office
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
No Degree - Healthcare Management
Lindenwood University
Saint Charles, MOAssociate of Arts - General Transfer Study
Saint Louis Community College
St Louis, MO11.2016
Diploma Ambassador - Medical Assistant
Everest College - Saint Louis
Saint Louis, MO2008
High School Diploma -
Hazelwood East High School
St Louis, MO06.1999
Skills
- Staff and Front Office Management
- EPIC and Nextgen
- Conflict Management
- Customer Relations
- Policy and Procedure Modification
- Expense Reporting
- Customer Service
- Day-to-Day Operations
- Staff Training
- Budgeting
- Training and Development
- Microsoft Office
- Multi-Tasking Skill
Timeline
Front Office Manager
Betty Jean Kerr People's Healthcare
11.2022 - Current
Practice Manager Orthopedic Surgery
Mercy Hospital St. Louis
02.2020 - 10.2022
Patient Access Representative, Part Time
Missouri Baptist Hospital
02.2019 - 01.2020
Supervisor OBGYN
Mercy Hospital St. Louis
06.2018 - 02.2020
Medical Office Assistant Child Neurology
Mercy Hospital St. Louis
07.2011 - 06.2018
Medical Assistant (IM, Family Med, Pediatric,Endo)
MED Medical Employment Directory
11.2009 - 07.2011
Medical Assistant
SSM DePaul Hospital
09.2008 - 10.2009
No Degree - Healthcare Management
Lindenwood University
Associate of Arts - General Transfer Study
Saint Louis Community College
Diploma Ambassador - Medical Assistant
Everest College - Saint Louis
High School Diploma -
Hazelwood East High School
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