Alicia Stoler
Hatfield,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Assistant Manager of Operations
Lowe’s
2023.03 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with Store Manager in different operational issues and promotional activities.
- Over saw the mentoring of new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Front End Department Supervisor
Lowe’s
2021.10 - 2023.03
- Assisted in hiring new team members by participating in the interview process, providing input on candidate selection, and ensuring successful onboarding of new hires.
- Implemented new training methods to improve staff knowledge and skillsets, reducing errors in transactions.
- Led a team of cashiers and order fulfillment in consistently exceeding company expectations for performance metrics.
- Organized weekly meetings to discuss ongoing challenges, share successes, and brainstorm solutions for continuous improvement in the department''s operations.
Secretary for the Office of Individualized Student Services
Tredyffrin/Easttown School District
2019.03 - 2021.10
- Proficient with MS Windows and Office, including Outlook, Word, Power Point, Excel, and Google Suite, as well as other software programs (Power School Special Education, Power School Student Information System, and eSchool), the Internet and Intranet for the District
- Perform clerical duties including but not limited to data entry, maintenance of student files, scheduling, answering, and screening telephone calls
- Support the supervisors of Individualized Student Services, along with the teacher on special Assignment with scheduling meetings, screening phone calls, and taking messages
- Assist the Teacher on Special Assignment with students in the CCIU's Early Intervention program and the transition to kindergarten; document retrieval, information tracking, and assisting families with Kindergarten Registration
- Coordinate meetings with school psychologists and psychiatrists
- Process requests for evaluations, records for transferring students, and referrals for related services and programs/services available through the CCIU
- Track Home School and Privately Tutored students for PIMS reporting.
Sleep Management Advisor
QMES, LLC.
2018.07 - 2019.03
- Engage patients and listen to identify the problem; determine the best solution(s) for the patient by using strong problem-solving skills and available resources; often going above and beyond for patients, to find a resolution
- Making use of computer programs including but not limited to Outlook, and Microsoft Office
- Utilize effective communication skills and ability to be empathetic, compassionate, and understanding towards a patient's situation
- Practice a high level of patience for patients that are cognitively impaired due to other medical issues, and/or life situations
- Maintain values and integrity by following up with patient's accounts when needed
- Follow HIPAA guidelines with sensitive patient information; provide access to medical release forms when necessary
- Reliable when handling sensitive information.
Service Coordinator
Zoom Drain & Sewer Service
2018.02 - 2018.07
- Utilize multitasking skills to effectively gather information from the customer in order to provide the technician proper and clear understanding of the issue at hand
- Maintain a clear calm demeanor on the phone while dealing with difficult and concerned customers.
Facility Service Associate
Lowe's
2017.04 - 2018.02
Department Manager
Lowe's
2015.07 - 2017.04
Head Cashier
Lowe's
2014.03 - 2015.07
Customer Service Associate
Lowe's
2011.05 - 2014.03
Shift Supervisor
Pizza Hut
2006.12 - 2011.05
Education
A.S. Criminal Justice -
Montgomery County Community College
Blue Bell, PA01.2013
A.A. Liberal Studies -
Montgomery County Community College
Blue Bell, PA01.2012
Diploma -
North Penn High School
Lansdale, PA01.2008
Skills
- Training and mentoring
- Operational Efficiency
- Performance Tracking
- Customer Service
- Inventory Control
- Inventory Tracking and Management
Clearances
- Act 34 - Criminal History Clearance
- Act 151 - Child Abuse History Clearance
- Act 114 - Federal Criminal History Clearance
Educationactivities
- President: Criminal Justice & Fire Science Club, 2012-2013
- Assisted in organizing a 'Save a Life Tour' Event at MCCC in Blue Bell, Pa. to promote safe driving and better decision making.
- Organized drop locations and promoted awareness of the donation drive at MCCC Blue Bell, Pa providing toiletries and necessities to Laurel House. This event continued their mission to provide supportive programs and services to those impacted by domestic violence.
- Promoted, and booked the venue for a free Krav Maga Self Defense Course at MCCC Blue Bell, Pa. to provide women and men with simple and effective self-defense skills.
- Secured locations with adequate space for guest speakers and attendees for an educational and informative Crime & Justice Lecture Series for students at MCCC Blue Bell & Pottstown Pa (2011-2012)
Volunteer Experience
- Voter Services Elections Inspector, 2014 - 2018
- Carson Valley Children's Aide Campus, 2016
- Mock Prison Riot in Moundsville, West Virginia, 2013
- 'Mission Kids' Banquet at Valley Forge Casino, 2013
- National Alliance for Mental Illness (NAMI), 2012
Timeline
Assistant Manager of Operations
Lowe’s
2023.03 - Current
Front End Department Supervisor
Lowe’s
2021.10 - 2023.03
Secretary for the Office of Individualized Student Services
Tredyffrin/Easttown School District
2019.03 - 2021.10
Sleep Management Advisor
QMES, LLC.
2018.07 - 2019.03
Service Coordinator
Zoom Drain & Sewer Service
2018.02 - 2018.07
Facility Service Associate
Lowe's
2017.04 - 2018.02
Department Manager
Lowe's
2015.07 - 2017.04
Head Cashier
Lowe's
2014.03 - 2015.07
Customer Service Associate
Lowe's
2011.05 - 2014.03
Shift Supervisor
Pizza Hut
2006.12 - 2011.05
A.S. Criminal Justice -
Montgomery County Community College
A.A. Liberal Studies -
Montgomery County Community College
Diploma -
North Penn High School
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