Overview
Work History
Education
Skills
Timeline
Generic

Alicia Strubinger

Poplar Bluff

Overview

2026
2026
years of professional experience

Work History

Advance Medical Support Assistant

John J. Pershing VAMC
01.2021 - Current
  • As an Advanced Medical Support Assistant, my duties include proficiency in communicating with clinicians, nurses, and other Medical Support staff. I am also responsible for scheduling keys for Veterans, which includes canceling and re-scheduling.
  • I am responsible for accessing patients records with patient identifying information from VISTA, VSE, and CPRS. I am also proficient in accessing Right Fax, ICB, VetText and the DST and Consult Toolbox. In addition, I am an expert in answering telephone calls and messages working in Primary Care, as well as answering emails in Outlook in a timely manner.
  • Also, I regularly work on Microsoft Teams for communications and meetings. I am knowledgeable in medical terminology and medications. As an AMSA, I maintain a working relationship with my clinic team, other Primary Care staff members and patient communication. I regard myself as knowledgeable in helping others reach their goals and am sometimes asked to delegate tasks to other AMSA’s. I have a positive attitude towards teamwork and making sure staff work together to meet goals.
  • Hours per week: 40
  • Series: 0679 Medical Support Assistance
  • Grade: 6
  • Supervisor: Melody Reagan
  • Okay to contact this Supervisor: Yes

Medical Assistant

Poplar Bluff Urology
09.2017 - 01.2021
  • My daily tasks included providing patient care as well as clinical charting in the electronic medical record system. My clinical duties required knowledge of in-clinic procedures assisting the physician as well as in clinic therapies such as PTNS and Urodynamic Studies. I was responsible for scheduling appointments in the pulse system and answering phone calls in a timely manner. I relayed information regarding procedures and tests to patients to ensure the correct pre-workup had been completed. I routinely communicated with insurance companies such as TRIWEST, Blue Cross, and United Health regarding prior authorizations process for procedures/tests that had been ordered. I worked as a liaison/advocate between the patients and healthcare providers to ensure the most efficient care is provided to them. I verified ICD 10 and CPT codes to ensure scheduling is timely and the correct diagnoses is documented for the test or procedures ordered. Also, I was in charge of phlebotomy and injections of medication as well as bladder cancer treatments.
  • Salary: $12.50 USD Bi-weekly
  • Hours per week: 40

Personal Care Associate

Amazing In Home
12.2016 - 09.2017
  • Provided personal care to clients as well as companionship. My job duties required being punctual and precise, turning in correct and efficient paperwork, and caring for the personal details that my client requires. I specialized in helping with activities of daily living, including hygiene, cleaning duties, meal preparation and specialized medical procedures.
  • Salary: $12.50 USD Bi-weekly
  • Hours per week: 40

Wait Staff Member

Doniphan Bar and Grill
2016 - 2016
  • Provided exceptional customer service, ensuring guest satisfaction and timely response to inquiries.
  • Collaborated with kitchen staff to streamline food delivery processes, enhancing efficiency during peak hours.
  • Trained new wait staff on menu offerings and service standards, fostering team knowledge and performance.
  • Managed multiple tables simultaneously, maintaining attention to detail and high-quality service under pressure.

CMA/L1MA

Walnut Street/Colonial Home Assisted Living
2014 - 2016
  • Administered medication and treatments according to physician prescriptions and facility protocols.
  • Monitored resident health and reported changes to nursing staff promptly.
  • Assisted in developing personalized care plans for residents, ensuring tailored support.
  • Trained new team members on best practices for resident care and safety procedures.
  • Collaborated with interdisciplinary teams to enhance overall resident wellbeing and satisfaction.

CMA/L1MA

Brookdale Assisted Living
2012 - 2014
  • Maintained accurate documentation of medication administration and resident progress notes.
  • Implemented infection control measures, ensuring compliance with health regulations.
  • Participated in regular training sessions to stay updated on healthcare standards and practices.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

CMA

Colonial Home
2011 - 2012
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Administered medications to residents, ensuring compliance with safety protocols and regulatory guidelines.
  • Monitored patient responses to medication, reporting changes to nursing staff for timely interventions.
  • Assisted in maintaining accurate medication records and documentation for audit purposes.
  • Collaborated with healthcare team to develop individualized care plans tailored to resident needs.
  • Educated residents on medication usage, potential side effects, and importance of adherence.
  • Conducted regular inventory checks of medications and supplies, maintaining optimal stock levels.
  • Trained new staff on proper medication administration procedures and safety practices.
  • Implemented best practices for infection control during medication distribution processes.
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
  • Reduced medication errors by diligently maintaining and updating medication records for each patient.
  • Administered prescribed drugs to high-volume patient caseload.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Enhanced patient health by accurately administering prescribed medications according to schedule.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Streamlined communication between healthcare providers and pharmacists, ensuring accuracy in both prescription orders and dosage instructions.
  • Demonstrated comprehensive knowledge of state regulations regarding medication administration, staying current on updates as needed.

Bar Manager

Patsy's Hitch N Rail
2007 - 2011
  • Managed daily bar operations, ensuring compliance with health and safety regulations.
  • Trained and supervised bar staff, fostering a productive and positive work environment.
  • Developed and implemented cocktail menus, enhancing customer experience and engagement.
  • Oversaw inventory management, tracking stock levels to minimize waste and optimize ordering.
  • Collaborated with vendors to negotiate pricing and quality for beverage supplies.
  • Resolved customer complaints effectively, maintaining high satisfaction rates in service delivery.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

Some college - undefined

Three Rivers College
Poplar Bluff, MO

High school diploma or equivalent - undefined

Doniphan High School
Doniphan, MO
05.2002

Skills

  • Conflict resolution techniques
  • Patient communication
  • Organizational growth
  • Medical billing experience
  • HIPAA compliance
  • Appointment scheduling expertise
  • Professionalism and ethics
  • Continuous learning mindset
  • Patient scheduling
  • Recordkeeping skills
  • Patient care coordination
  • Medical terminology
  • Data entry proficiency
  • Medical office procedures
  • Medical record assessment
  • Patient records maintenance
  • Resourcefulness and initiative
  • Exam room preparation
  • Medical coding
  • Healthcare billing
  • Proficient in patient scheduling
  • Medical terminology proficiency
  • Electronic health records management
  • Strong communication
  • Customer service
  • Vital signs monitoring
  • Direct patient care
  • Clinical documentation
  • Sterilization techniques
  • Insurance authorizations
  • Immunization administration
  • Phlebotomy

Timeline

Advance Medical Support Assistant

John J. Pershing VAMC
01.2021 - Current

Medical Assistant

Poplar Bluff Urology
09.2017 - 01.2021

Personal Care Associate

Amazing In Home
12.2016 - 09.2017

Some college - undefined

Three Rivers College

High school diploma or equivalent - undefined

Doniphan High School

Wait Staff Member

Doniphan Bar and Grill
2016 - 2016

CMA/L1MA

Walnut Street/Colonial Home Assisted Living
2014 - 2016

CMA/L1MA

Brookdale Assisted Living
2012 - 2014

CMA

Colonial Home
2011 - 2012

Bar Manager

Patsy's Hitch N Rail
2007 - 2011

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Alicia Strubinger