Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Stubbeman

Wamego,KS

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Diamond Roofing
06.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Tracking minutes spent on jobsites as well as allocating all drive time and shop time
  • Assisted with onboarding new employees

Administrative Assistant

USD 320 - Central Elementary
02.2023 - 06.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Tracked students attendance accurately
  • Track staff time off, ensure they were putting in the correct amount of time off
  • Securing substitutes in the absence of teachers
  • Maintain professional etiquette while visiting with upset parents and staff
  • Monitored and tracked budgets and expenses

Office Assistant

USD 320 - Central Elementary
08.2022 - 02.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Coordinated and scheduled meetings and appointments.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Supported staff on special assignments and ad hoc projects.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Building/Office Aide

USD 320 - Central Elementary
02.2021 - 08.2022
  • Assist classroom teachers with prepping all work for the upcoming days
  • Assist in the office, as needed
  • Supervise students while on the playground
  • Create spreadsheets as directed by the principal

Customer Service Representative

American Family Insurance
03.2016 - 06.2017
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Created and maintained detailed database to develop promotional sales.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

Humboldt-Table Rock- Steinauer
Humboldt, NE
05-2007

Skills

  • Bookkeeping
  • Budget tracking
  • Time management
  • AP/AR proficiency
  • Time keeping
  • Credit Card reconciliation
  • File organization
  • Self Starter

Timeline

Administrative Assistant

Diamond Roofing
06.2024 - Current

Administrative Assistant

USD 320 - Central Elementary
02.2023 - 06.2024

Office Assistant

USD 320 - Central Elementary
08.2022 - 02.2023

Building/Office Aide

USD 320 - Central Elementary
02.2021 - 08.2022

Customer Service Representative

American Family Insurance
03.2016 - 06.2017

High School Diploma -

Humboldt-Table Rock- Steinauer

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Alicia Stubbeman