Alicia Sullivan
Guthrie Center,IA
Summary
Proven track record in enhancing customer satisfaction and sales at Subway, adept in food service standards and exceptional customer service. Skilled in POS system operation and staff training, I consistently exceeded sales targets by promoting menu items, showcasing a blend of hard and soft skills vital for dynamic food service environments.
Overview
17
17
years of professional experience
Work History
Sandwich Artist
Subway
03.2023 - Current
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice, and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
- Greeted guests, promoted specials, and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Kept workplace clean and organized in line with restaurant policies.
- Restocked and rotated stock in display case to mitigate stock loss.
- Prepared and presented food in compliance with health and safety guidelines.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Backed up servers by setting up trays and completing some food deliveries.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Waitress Trainee
Bonanza Restaurant
11.2007 - 08.2009
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Cashier
Bonanza Restaurant
11.2007 - 08.2009
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Panorama High School
Panora, IA05.2011
Skills
- Order Management
- Food service standards
- Station Setup
- Menu Recommendations
- Cooking
- Food Preparation
- POS Systems
- Dependable and honest
- Customer Service
- Cleaning and sanitization
- Money Handling
- POS System Operation
- Portion Control
- Store Opening and Closing
- Quality Control
- POS system use
- Order delivery practices
- Food safety knowledge
- Staff Training
- Flexible Schedule
- Cash Handling
- Cleaning and organization
- Guest service
Timeline
Sandwich Artist
Subway
03.2023 - Current
Waitress Trainee
Bonanza Restaurant
11.2007 - 08.2009
Cashier
Bonanza Restaurant
11.2007 - 08.2009
High School Diploma -
Panorama High School