Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Surratt

Shelby,NC

Summary

Driven and adaptable professional with extensive experience at Wal-Mart Distribution Center, excelling in warehouse safety and team collaboration. Demonstrated success in enhancing operational efficiency and customer satisfaction through effective leadership and innovative process improvements. Skilled in forklift operation and mentoring, consistently achieving and surpassing delivery and quality targets.

Overview

17
17
years of professional experience

Work History

Order Filler

Wal-Mart Distribution Center
Shelby, NC
10.2017 - Current
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
  • Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
  • Maintained optimal stock levels through efficient communication with purchasing team regarding reorder needs.
  • Utilized advanced software tools for tracking orders, enabling seamless communication between departments and improved overall workflow.

Manager

Dairy Queen Grill & Chill
Shelby, NC
08.2007 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Medical Office Assistance

Cleveland Community College
Shelby, NC

High School Diploma -

Shelby High School
Shelby, NC
06.2006

Skills

  • Warehouse Safety
  • Product picking
  • Heavy Lifting
  • Forklift Operation
  • Picking efficiency
  • Quality Control
  • Mentoring and training
  • Stock organization
  • Order Accuracy
  • Time Management
  • Quick Learner
  • Teamwork and Collaboration
  • Motivated Team Player

Timeline

Order Filler

Wal-Mart Distribution Center
10.2017 - Current

Manager

Dairy Queen Grill & Chill
08.2007 - Current

Medical Office Assistance

Cleveland Community College

High School Diploma -

Shelby High School
Alicia Surratt