Alicia Swain
Winchester,VA
Summary
Growth-focused, meticulous, and result-driven professional offering comprehensive experience navigating challenges. Committed to excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Equipment Manager
Darling Ingredients Inc
10.2017 - Current
- Headed efforts in identifying trends, finding errors and developing turnaround strategies for support equipment.
- Conducted risk assessments for equipment, developing strategies to mitigate potential hazards effectively.
- Maintained accurate records of equipment usage for over 3,000 units, enabling better planning and scheduling for future projects.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Oversaw quality control measures for equipment installations, identifying potential issues early on to minimize costly rework later. Return trips were reduced by 25%.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed comprehensive training programs for staff to improve equipment handling skills.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Managed sale and installation of equipment for three national account chains, adding 200+ units in 2022.
- Led weekly production and operations meetings, facilitating stronger communication, and helping to resolve critical issues.
Customer Service Lead
Darling Ingredients Inc
07.2013 - 10.2017
- Managed high call volumes of over 70 calls per day while maintaining a professional demeanor.
- Streamlined support processes by creating user-friendly documentation and resources for internal and external customers.
- Leveraged advanced interpersonal skills to defuse difficult situations calmly.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to requests via phone and email, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Area Sales Manager
Sprint
08.2007 - 07.2013
- Prepared sales presentations for clients showing success and credibility of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Associate of Arts - Communication Studies
Laurel Ridge Community College
Middletown, VA05.2025
Skills
- Critical Thinking
- Cost Estimates
- Troubleshooting
- Diagnostics
- Equipment Repairs
- Attention to Detail
Certification
High Impact Presentations, Dale Carnegie Training - 2016
Sales Advantage, Dale Carnegie Training - 2018
Manager Skills Workshop, B.Williams Enterprise, LLC - 2023
Timeline
Equipment Manager
Darling Ingredients Inc
10.2017 - Current
Customer Service Lead
Darling Ingredients Inc
07.2013 - 10.2017
Area Sales Manager
Sprint
08.2007 - 07.2013
Associate of Arts - Communication Studies
Laurel Ridge Community College
High Impact Presentations, Dale Carnegie Training - 2016
Sales Advantage, Dale Carnegie Training - 2018
Manager Skills Workshop, B.Williams Enterprise, LLC - 2023
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