Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Syms

Asheville,United States

Summary

Dedicated and reliable professional with the ability to multitask and stay positive. Proven track record of taking on extra responsibilities to support team goals. Strong analytical skills, a desire for learning, and excellent communication abilities. Ready to drive team success and achieve positive results. Excited to pursue new opportunities and help company objectives with dedication and passion.

Overview

10
10
years of professional experience

Work History

Senior Retail Experience Manager

Broad River Retail LLC
08.2022 - Current
  • Retail Operations
  • Managed guest interactions to ensure positive feedback and repeat visits.
  • Handled guest issues with immediate attention and care.
  • Active owner of resolution before guest leaves the store
  • First-responder for all incoming phone calls
  • Handled initial response for every Fresh Desk ticket received.
  • Active P2I leader, when needed
  • Provided sales assistance during peak periods.
  • Managed timecards for store employees.
  • Provided phone support during peak times.
  • Contribute to daily connection meeting discussions.
  • Train staff on updated procedures and protocols.
  • Assist in maintaining cleanliness and organization of sales floor by delegating AOPs.
  • Monthly Office Supply and Marketing orders
  • Managed cash transactions efficiently.
  • Daily Cash drawer reconciliation, safe counts and Deposits
  • Ownership of take with program
  • Physical inventory process partnering with responsible HFC or providing one call resolution
  • Managed retention and upload processes for documents.
  • Application and empowerment on Policy on Missing Data
  • Auditing and coaching Sales Associate
  • Maintain Open Order Analysis report.
  • Finance application compliance & Re-Authorizations
  • Corporate emails and Sales Audit requests
  • Facilitated transfer and receiving processes.
  • Enhanced product placement strategies.
  • Conducted thorough audits to ensure order accuracy.
  • Brand Reputation
  • Influence Social Review programs
  • Ownership of response rate in store
  • Monthly Safety Audits & Webinars
  • Conducted regular inventory cycle counts to ensure accuracy.
  • Ownership of inventory processes (receiving, cycle counts, tagging) and results
  • Ad Sets & tag changes
  • Update floor sample tagging and markdowns

Manager

French Broad Chocolate Factory & Cafe
11.2018 - 06.2022
  • Managed a small but diverse team while providing and ensuring exceptional customer service at all times at a busy chocolate shop and cafe
  • Responsible for employee training and scheduling, inventory monitoring and ordering, and money handling and management
  • Created and maintained manuals and checklists used to train employees
  • Communicated professionally with customers, employees, and upper management through email, phone, and face-to-face interactions
  • Served best quality drinks and confections to customers by remaining knowledgeable about continuously changing product line, utilizing barista skills, and following all applicable food and alcohol safety procedures
  • Creatively and effectively displayed retail products as to generate high sales levels
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Catering Associate

Ridge crest conference center
02.2018 - 10.2018
  • Worked closely with Event Planning Manager to coordinate various services, such as meals, decorations and center pieces, in accordance to clients’ requests.
  • General set up and break down of tables and chairs.
  • Gathering of all equipment, and placement of serving and beverage stations.
  • Assisted with food prep, plating, and transport.
  • Greeted guests, and handled beverage refills.
  • Maintained food and beverage in accordance with food and safety standards, while remaining aware of allergens and dietary restrictions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Fostered positive working relationships among team members, promoting collaboration for successful event outcomes.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Assisted in setting up and breaking down kitchen stations.
  • Lifted and carried heavy materials.

Food Service Worker

Earth fare
12.2015 - 01.2018
  • Attended to customers’ needs and provided excellent service at various departments within a health food supermarket.
  • Made to order various smoothies, juices, and coffee drinks at the fast-paced juice bar.
  • Followed all food safety regulations while preparing and cooking takeaway items at the high volume grab-and-go department.
  • Accurately portioned, weighed, and prepared both individual and catering orders for deli customers.
  • Opened, stocked, cleaned, and maintained each assigned department throughout shifts.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Managed inventory levels to prevent shortages and reduce waste.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Enhanced customer loyalty, remembering regulars' names and orders.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.
  • Greeted customers at counter to fulfill requests and answer questions.

Education

Early Childhood Development Certificates - undefined

Texas A&M-Corpus Christi
Corpus Christi, TX
01.2014

High school diploma or GED - undefined

Del Mar College
Corpus Christi, TX
04.2013

Skills

  • Auditing techniques
  • Teamwork and collaboration
  • Interpersonal communication
  • Excellent customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Critical thinking
  • Organizational skills
  • Adaptability and flexibility
  • Basic computer & software proficiency

Timeline

Senior Retail Experience Manager

Broad River Retail LLC
08.2022 - Current

Manager

French Broad Chocolate Factory & Cafe
11.2018 - 06.2022

Catering Associate

Ridge crest conference center
02.2018 - 10.2018

Food Service Worker

Earth fare
12.2015 - 01.2018

Early Childhood Development Certificates - undefined

Texas A&M-Corpus Christi

High school diploma or GED - undefined

Del Mar College

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Alicia Syms