Alicia Talbot
Plymouth,Massachusetts
Summary
Dynamic Air Traffic Controller with the FAA, recognized for exceptional decision-making and situational awareness in high-pressure environments. Expert in airspace management and safety protocols, successfully implementing contingency plans to enhance operational efficiency. Proven ability to maintain clear communication and foster teamwork, ensuring safe aircraft movements and compliance with regulations.
Overview
9
9
years of professional experience
Work History
Air Traffic Controller
Federal Aviation Administration, FAA
12.2024 - Current
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Utilized communications systems to direct movement of pilots and ground personnel.
- Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
- Ensured compliance with national and international regulations through diligent monitoring of air traffic operations.
Air Traffic Controller
Federal Aviation Administration, FAA
11.2022 - 12.2024
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
- Supported continuous improvement initiatives within the control center, enhancing overall performance and reducing errors.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
Air Traffic Controller
United States Naval Service
09.2017 - 09.2022
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Supported continuous improvement initiatives within the control center, enhancing overall performance and reducing errors.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
Customer Service
Ben And Jerrys Ice Creams
10.2016 - 09.2017
- Greeted incoming customers and provided reliable, friendly customer service.
- Provided exceptional customer service with timely communication regarding delivery statuses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Directed cleaning, restocking, and customer service activities.
- Provided excellent customer service, fostering repeat business from satisfied patrons.
Customer Service
Dunkin' Donuts
02.2016 - 08.2016
- Greeted incoming customers and provided reliable, friendly customer service.
- Provided exceptional customer service with timely communication regarding delivery statuses.
- Directed cleaning, restocking, and customer service activities.
- Educated employees on register use, merchandising, and customer service.
- Provided excellent customer service, fostering repeat business from satisfied patrons.
Education
High School Diploma -
Manchester Highschool West
Manchester, NH06-2017
Skills
- Situational awareness
- Airspace management
- Composure under high pressure
- Safety measures
- Memory retention
- Data interpretation
- Safety protocols
- Visual observation
- Ground traffic control
- Air traffic regulations
- High stress tolerance
Timeline
Air Traffic Controller
Federal Aviation Administration, FAA
12.2024 - Current
Air Traffic Controller
Federal Aviation Administration, FAA
11.2022 - 12.2024
Air Traffic Controller
United States Naval Service
09.2017 - 09.2022
Customer Service
Ben And Jerrys Ice Creams
10.2016 - 09.2017
Customer Service
Dunkin' Donuts
02.2016 - 08.2016
High School Diploma -
Manchester Highschool West
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