ALICIA TASHARSKI
Junction City,KS
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Overview
6
6
years of professional experience
Work History
Email Chat Support
Tactacam
08.2023 - Current
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Researched customer inquiries to provide accurate and up-to-date information.
Business Manager/Director Mayetta
Arch Amenities
03.2022 - 08.2023
- Provided direction to employees by ensuring all departmental functions were properly laid out
- Assisted in directing budget processes, overseeing monthly and quarterly assessments
- Assisted in the development and implementation of organizational strategies, policies, and procedures
- Provided oversight and assistance in controlling personnel and department records and inventory functions
- Ensured all team members participated in orientation and received appropriate training per organizational standards
- Responsible for coordinating assignments and managing service deliveries
- Improved operational systems and practices to ensure they support the organization's missions and goals
- Assisted in managing and controlling service budgets, expenditures, and revenues, reviewing and authorizing supply purchases
- Supervised work of all subordinate personnel including hiring, terminating, disciplining, and performing evaluations
- Continuously identified problems, analyzed key factors, and developed innovative solutions for training shortfalls
- Prepared both financial and administrative reports, analyzing and interpreting statistical and financial planning data
- Supervised program staff by providing direction, input, and feedback, communicating with clients and other stakeholders to gain community support for the program and soliciting input for improvements
Data Research Analyst and Data Quality Analyst
InsightGlobal
08.2020 - 03.2022
- Analyzed and interpreted data to identify trends and opportunities in the market
- Developed reports to present research findings to management
- Created customer personas based on market research data
Massage Therapist
His & Her Salon & Day Spa
02.2020 - 03.2020
- Passionate about making a difference in the lives of both my clients and coworkers
- Applied finger and hand pressure to specific points of the body, and maintained massage areas by restocking supplies or sanitizingequipment
- Sought out and arranged presentations regarding the benefits of massage therapy to attract new customers among targeted groups
- Administered appropriate massage techniques to help treat medical conditions and injuries and maintain wellness
- Assessed the needs of each customer individually, selecting the appropriate treatment
- Established and maintained excellent client relationships to ensure high levels of retention
Patient Care Technician
PCT, Stormont Vail Hospital
01.2019 - 01.2020
- Performed research to ensure accuracy of medical terminology, abbreviations and procedures
- Provided emotional support to clients and families
- Maintained an organized and clean work area
- Demonstrated strong communication and interpersonal skills
- Assisted with mobility, such as helping clients with bed-to-chair movement or walking short distances
- Built strong relationships with clients to deliver emotional support and companionship
- Kept detailed records of client's health and activities
- Assisted with dressing and grooming
- Developed and maintained professional relationships with clients
- Conducted proper patient reporting at regular intervals and before the completion of the shift
Supervisor/Mentor/CMA
Kelly House of
07.2018 - 12.2019
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing
- Assisted patients by providing personal services such as bathing, dressing, and grooming
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Identified changes in client conditions and reported to supervisor
- Provided guidance and support to residents in times of crisis
- Developed and implemented activities to promote positive social interaction
- Conducted regular patient evaluations to track progress and ensure safety, resulting in a 20% reduction in falls and a 30% increasein patient independence
- Assessed patient needs and identified goals of care, establishing treatment priorities and developing a plan to meet patient needs
- Participated in weekly staff meetings to discuss resident progress
- Monitored vital signs, including blood pressure, temperature, and respiration
- Developed and implemented recreational activities to promote physical activity
- Responded to emergencies and provided appropriate medical interventions
Property Manager
Washburn South Apartment
01.2018 - 08.2018
- Provide customer service to a variety of consumers
- Anywhere from taking rent payments, applications, work orders, buyingsupplies, daily reports, and keeping track of employees
- I have brought in $224,564 in revenue in six months
- Certified prospective tenant eligibility per state regulations
- Confirmed all leases and corresponding paperwork were completed and input into the software system on an accurate and timelybasis
- Addressed resident concerns and requests on a timely basis to ensure resident satisfaction with management
- Reviewed all leases to ensure tenants received the proper level of service
- Directed the collection of monthly assessments, rental fees, and deposits and payment of insurance premiums and operatingexpenses
- Periodically reminded all tenants of property rules and regulations
- Ensured a proper response to all community emergencies with respect to staff, residents, buildings, etc
- Created and maintained logs of all tenant communications, ensuring all information was kept confidential
- Met with prospective tenants to show properties, explain terms of occupancy, and provide information about the local area
- Collected rents on a monthly basis, creating and maintaining correlating reports in a safe and confidential manner
- Monitored the property budget on a monthly basis to review purchases and control costs
Education
Certified Nurse Aide -
WellSpring School of Allied Health
Lawrence, KSHealth Aide
Washburn School of Technology
Topeka, KSCertified Medication Aide - undefined
Washburn Institute of Technology
Topeka, KSAssociates of Occupational Science -
Wellspring of Allied Health
Lawrence, KS04.2020
Certificate of Massage Therapy
Wellspring of Allied Health
Lawrence, KS04.2020
Skills
- Process Transactions
- Invoice Preparation and Processing
- Marketing Strategies
- Consultative Selling Techniques
- Credit Terms Determination
- Program Optimization
- Social Media Promotion
- Staff Training
- Client Intakes
- Customer Consultations
- ADLs Assistance
- Coordination
- Team Relationships
- Staff Support
- Schedule Appointments
- Confidentiality Requirements
Timeline
Email Chat Support
Tactacam
08.2023 - Current
Business Manager/Director Mayetta
Arch Amenities
03.2022 - 08.2023
Data Research Analyst and Data Quality Analyst
InsightGlobal
08.2020 - 03.2022
Massage Therapist
His & Her Salon & Day Spa
02.2020 - 03.2020
Patient Care Technician
PCT, Stormont Vail Hospital
01.2019 - 01.2020
Supervisor/Mentor/CMA
Kelly House of
07.2018 - 12.2019
Property Manager
Washburn South Apartment
01.2018 - 08.2018
Certified Nurse Aide -
WellSpring School of Allied Health
Health Aide
Washburn School of Technology
Certified Medication Aide - undefined
Washburn Institute of Technology
Associates of Occupational Science -
Wellspring of Allied Health
Certificate of Massage Therapy
Wellspring of Allied Health
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