Alicia Taylor
Summary
Well-rounded Coordinator possessing excellent clerical and team support abilities. Skilled in scheduling meetings, appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Financial Assistance Coordinator
Susan G Komen Breast Cancer Fo
09.2021 - 03.2025
- Liaised with customers, addressed inquiries, handled meeting requests, and answered billing questions to provide outstanding customer care.
- Researched current trends in granting policies and procedures.
- Coordinated with staff members to ensure timely submission of grants.
- Reviewed grant applications for accuracy and compliance with established guidelines.
- Provided technical assistance to applicants regarding grant procedures.
- Worked closely with external partners to coordinate activities related to grants management processes.
- Provided administrative support throughout the entire life cycle of a granted project or initiative.
- Monitored progress of awarded grants to ensure that goals are met within specified timelines.
- Assessed eligibility requirements for various government programs and grants.
Patient Access Coordinator
Henry Ford Cancer Institute
11.2018 - 09.2021
- Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Demonstrated dedication to providing quality care through continued training and education.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
- Scheduled urgent tests and examinations by juggling patient schedule with company calendar.
- Processed confidential, patient paperwork with accuracy and deference to patient privacy.
Customer Service Leader
Henry Ford Health System
8 2015 - 11.2018
- Developed open and professional
relationships with team members, enabling better, more effective issue resolution. - Evaluated employee performance and developed improvement plans.
- Proposed changes to policies and procedures to maximize
efficiency and productivity. Identified staff vacancies recruited, interviewed and selected applicants. - Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Trained new employees on company customer service policies and service level standards.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Education
Administrative Medical Assisting Diploma
Everest Institute
Business Administration And Management
Schoolcraft College
Livonia, MIMedical Billing And Coding Certificate
Phlebotomy Career Training
High School Diploma -
Frank Cody High
Skills
- Grant administration
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Customer service-focused
Certification
- Licensed Realtor
- CNP - Certified Notary Public
Timeline
Financial Assistance Coordinator
Susan G Komen Breast Cancer Fo
09.2021 - 03.2025
Patient Access Coordinator
Henry Ford Cancer Institute
11.2018 - 09.2021
Business Administration And Management
Schoolcraft College
Medical Billing And Coding Certificate
Phlebotomy Career Training
Customer Service Leader
Henry Ford Health System
8 2015 - 11.2018
Administrative Medical Assisting Diploma
Everest Institute
High School Diploma -
Frank Cody High
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