ALICIA Tenney
THIBODAUX,LA
Summary
Proven track record in enhancing customer engagement and sales, notably at Chick-fil-A, through exceptional communication and customer service skills. Expert in creating positive brand experiences and fostering customer loyalty. Achieved significant brand recognition and sales growth by leveraging both interpersonal and promotional event management abilities.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
Chick-fil-A
03.2022 - 12.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Before and After School Care Assistant
Bayou Community Academy
10.2020 - 11.2022
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
Sales Associate
Napa Auto Parts
02.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Teller
Synergy Bank
08.2013 - 09.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Old Dominion Christian School
Kosciusko, MS05-1999
Skills
- Customer service
- Effective communicator
- Exceptional communication
- Customer engagement
Timeline
Brand Ambassador
Chick-fil-A
03.2022 - 12.2024
Before and After School Care Assistant
Bayou Community Academy
10.2020 - 11.2022
Sales Associate
Napa Auto Parts
02.2020 - 04.2021
Teller
Synergy Bank
08.2013 - 09.2019
High School Diploma -
Old Dominion Christian School