Alicia Terrell

Work History

City of Cleveland

02.2019 - 07.2023

Adhered to EPA and OSHA regulations.
Collected water samples to test alkalinity, hardness, and residual levels.
Monitored water production and tested water samples to evaluate quality and safety.
Monitored water quality and adjusted chemical dosages to meet regulatory standards.

Comfort Inn

10.2018 - 02.2019

Cleaning all assigned rooms, and common areas within hotel.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Verified cleanliness and organization of storage areas and carts.
Dusted picture frames and wall hangings with cloth.
Adhered to professional house cleaning checklist.
Worked on cleaning team to service hotels, offices, and other commercial buildings.
Changed bed linens and collected soiled linens for cleaning.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Securastock

09.2016 - 10.2018

Inspected incoming and outgoing materials for accuracy and quality.
Communicated with production team members about quality issues.
Performed visual inspections and non-destructive tests where appropriate.
Collaborated with production staff to establish and meet quality standards
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Identified and documented quality discrepancies for management to develop resolutions.
Evaluated components and final products against quality standards and manufacturing specifications.
Monitored inventory levels to restock materials and maintain consistent supply.
Examined products for imperfections and defects.
Recorded inspection and test results on data sheets.

Pizza Hut

07.2013 - 09.2016

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Assisted in organizing and overseeing assignments to drive operational excellence.