Alicia Terry
Dekko
AUBURN,IN
31
years of professional experience
Experienced Group Leader with a background in production, quality control, and issue resolution. Skilled in team leadership, schedule coordination, documentation, and clear communication to keep operations efficient and on track.
Work History
30 Years 6 Months
05.1996 - Current
30 Years 6 Months
Group Leader
Dekko | Garrett, IN
05.1996 - Current
- Led daily production workflows to maintain quality, safety, and on-time output.
- Monitored production issues and resolved bottlenecks to sustain line efficiency.
- Coordinated team assignments to balance workloads and support schedule adherence.
- Trained new associates on standard work, equipment use, and job expectations.
1 Year 9 Months
04.2013 - 01.2015
1 Year 9 Months
Customer Service Representative
Dekko | Garrett, IN
04.2013 - 01.2015
- Resolved customer inquiries by phone and email, providing accurate product, order, and shipment information.
- Processed sales orders and updates in ERP systems, ensuring accurate entry and timely follow-through.
- Coordinated with production, shipping, and sales teams to resolve order discrepancies and delivery issues.
- Maintained customer account records, documenting communications, revisions, and service requests accurately.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
28 Years 8 Months
03.1998 - 2014
28 Years 8 Months
Shipper/Receiver
Dekko | Garrett, IN
03.1998 - 2014
- Prepared outbound shipments, packed products securely, and applied accurate labels and documentation.
- Inspected incoming and outgoing goods for damage, quantity accuracy, and order compliance.
- Received inbound materials, verified packing slips, and routed parts to correct inventory locations.
- Operated forklifts, pallet jacks, and other material-handling equipment to move merchandise safely.
- Updated inventory records using warehouse systems and RF scanners to maintain stock accuracy.
- Completed cycle counts and reconciled discrepancies to support reliable inventory control.
- Coordinated with team members to prioritize shipments, resolve issues, and maintain efficient workflow.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Partnered with representatives from different carriers to arrange materials shipments.
1 Year
01.1997 - 01.1998
1 Year
Quality Control Inspector
Dekko | Rome City, IN
01.1997 - 01.1998
- Used calipers, micrometers, and gauges to verify product specifications.
- Inspected components for dimensional accuracy, finish quality, and assembly compliance.
- Documented inspection results and flagged nonconforming materials for corrective action.
- Reviewed work instructions and blueprints to confirm inspection requirements.
- Performed in-process checks to maintain consistent production quality.
- Isolated defective parts and communicated issues to production teams.
- Recorded test data and maintained organized quality control documentation.
- Performed visual inspections and non-destructive tests where appropriate.
8 Months
05.1996 - 01.1997
8 Months
Product Assembler
Dekko | Rome City, IN
05.1996 - 01.1997
- Assembled electrical and mechanical components according to work instructions and quality standards.
- Operated hand tools and assembly equipment to complete daily build tasks accurately.
- Inspected finished products for defects, ensuring consistency with production specifications.
- Followed safety procedures and maintained organized workstation to support efficient production flow.
- Read and interpreted diagrams, routings, and part lists to verify correct component placement.
- Packaged completed products and prepared materials for next stage of manufacturing.
- Demonstrated adaptability by quickly learning new assembly processes and techniques, allowing for seamless transitions between different product lines.
- Utilized various hand tools, power tools, and specialized equipment to complete assigned tasks accurately and efficiently.
- Assembled as many as [Number] [Products] each day.
Education
High School Diploma
East Noble | Kendallville, IN | 01-1993
Skills
Quality control
Production tracking
Inventory control
Workplace safety compliance
Employee development
Team leadership
Schedule coordination
Issue resolution
Timeline
Customer Service Representative
Dekko
04.2013 - 01.2015Read more
Shipper/Receiver
Dekko
03.1998 - 2014Read more
Quality Control Inspector
Dekko
01.1997 - 01.1998Read more
Group Leader
Dekko
05.1996 - CurrentRead more
Product Assembler
Dekko
05.1996 - 01.1997Read more
East Noble - High School Diploma,
Read more