Alicia Terzo
Rochester,NY
Summary
Capable director with solid background in childcare management and staff coordination. Managed daily operations, enhancing program quality and fostering safe, nurturing environment. Demonstrated leadership in team collaboration and problem-solving, ensuring consistent adherence to childcare regulations.
Childcare management professional with solid background in overseeing educational programs and staff. Skilled in fostering collaborative environment, supporting team growth, and ensuring high-quality care. Expertise in curriculum development, staff training, and regulatory compliance. Known for flexibility in adapting to changing needs and consistently delivering impactful results.
Overview
13
13
years of professional experience
Work History
Bartender
BLITZ
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Preschool Teacher/ Floor Supervisor
Pea Pods Child Care
01.2022 - Current
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Staff scheduling.
- implementing state licensing regulations.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Monitored classroom to verify safe and secure environment and staffs interactions with children.
Bartender
Pittsford Pub
05.2022 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bar Manager
The Landing Bar & Grille
05.2020 - 07.2022
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Elevated customer satisfaction with introduction of customer feedback system, addressing concerns promptly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Bartender
Mulconry's Irish Pub
08.2013 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Store Associate
Salvatore's Old Fashioned Pizzeria
07.2012 - 11.2014
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
In Process - Early Childhood Education
Monroe Community College
Rochester, NY01-2028
High School Diploma -
Fairport High School
Fairport, NY06-2013
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Performance improvement
Timeline
Bartender
BLITZ
11.2023 - Current
Bartender
Pittsford Pub
05.2022 - 11.2023
Preschool Teacher/ Floor Supervisor
Pea Pods Child Care
01.2022 - Current
Bar Manager
The Landing Bar & Grille
05.2020 - 07.2022
Bartender
Mulconry's Irish Pub
08.2013 - 03.2020
Store Associate
Salvatore's Old Fashioned Pizzeria
07.2012 - 11.2014
In Process - Early Childhood Education
Monroe Community College
High School Diploma -
Fairport High School
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