Alicia Thimo

Adept at elevating customer experiences, I enhanced first call resolution rates significantly at Miami Dade Public Schools by leveraging my problem-solving skills and deep understanding of CRM software. Fluent in Haitian Creole, French, and English, I excel in complaint resolution and communication, fostering trust and satisfaction among diverse clientele. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.