Summary
Overview
Work History
Skills
Systems
Timeline
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Alicia Thomas

Atlanta,GA

Summary

Hard-working, highly motivated professional, seeking a position that will allow me to contribute my skills and experience to make a positive difference for a company.

Overview

7
7
years of professional experience

Work History

Patient Experience Specialist

Talkiatry
New York, NY
01.2022 - Current
  • Collaborated with team members across the organization to improve quality, patient-centered care by using best practices, technology, and accessibility.
  • Coached staff as needed to build improved patient experiences.
  • Promoted superior experience by addressing patient concerns, demonstrating empathy and resolving problems swiftly.
  • Monitored Google, ZocDoc and other third-party patient applications for both positive and negative reviews.

Patient Care Coordinator

Coram Healthcare
New York, NY
08.2021 - 07.2022
  • Acted as the main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Processed orders from referral sources, responding to phone and fax inquiries, and resolving patient complaints.
  • Explained upcoming treatment preparation, instructions and other facts to patients.
  • Resolved problems with areas such as communication and billing that could negatively impact services.

Assistant Manager

Schweiger Dermatology
New York, NY
04.2018 - 08.2021


  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Provided outstanding support to the entire staff which helped improve process flow and boosted efficiency.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Cosmetic Counter Manager

Clarins USA
New York, NY
02.2016 - 04.2018
  • Gathered and analyzed sales and performance data to set and strategize for monthly departmental goals.
  • Trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
  • Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.

Skills

  • Patient Confidentiality and Data Security
  • Resolving Problems
  • Customer Satisfaction
  • Team Management
  • HIPAA and Confidentiality Compliance
  • Insurance Knowledge
  • Clinical Staff Management
  • Time Management
  • Multitasking

Systems

SalesForce, Kero, eClinicalWorks, Modernizing Medicine and Zendesk

Timeline

Patient Experience Specialist

Talkiatry
01.2022 - Current

Patient Care Coordinator

Coram Healthcare
08.2021 - 07.2022

Assistant Manager

Schweiger Dermatology
04.2018 - 08.2021

Cosmetic Counter Manager

Clarins USA
02.2016 - 04.2018

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Alicia Thomas