Alicia Thomas
Union,SC
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
11
11
years of professional experience
Work History
Surgery Scheduler/Patient Account Specialist
Spartanburg Regional OB/GYN
01.2023 - Current
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
Senior Patient Access Representative/Management
Spartanburg Regional Center For Pediatrics
07.2017 - Current
- Improved patient satisfaction by providing timely and accurate appointment scheduling.
- Streamlined registration processes for increased efficiency and reduced wait times.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Customer Service Representative
Sitel
01.2016 - 07.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Specialist
Alorica
06.2014 - 01.2016
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Education
Associate Of Applied Science - Nursing
Spartanburg Community College
Spartanburg, SCHS Diploma -
Union High School
Union, SCSkills
- Medical Terminology
- HIPPA Compliance
- Health information obtainment
- Insurance Verification
- Office Management
- Insurance Billing
- Specialist Referrals
- EMR
- Multitasking and Organization
- Phone and Email Etiquette
- Explaining Policy and Procedures
- Surgery/Appointment Scheduling
Additional Information
- Professional references available upon request.
Timeline
Surgery Scheduler/Patient Account Specialist
Spartanburg Regional OB/GYN
01.2023 - Current
Senior Patient Access Representative/Management
Spartanburg Regional Center For Pediatrics
07.2017 - Current
Customer Service Representative
Sitel
01.2016 - 07.2017
Customer Service Specialist
Alorica
06.2014 - 01.2016
Associate Of Applied Science - Nursing
Spartanburg Community College
HS Diploma -
Union High School
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