A'licia Thomasino

• Contractor selling B2B sales.
• Developed and maintained strong relationships with clients to enhance customer satisfaction.
• Conducted market research to identify potential leads and business opportunities.
• Executed daily sales activities, including cold calling and follow-up communications.
• Collaborated with team members to create effective sales strategies and solutions.
• Making presentations, and demonstrations
• Quota-driven position for business development for a startup company.
• Drive conversion through a consultative, high-touch sales process
• Manage follow-ups, pipeline, and KPIs in our CRM system (Salesforce)
• Collaborate with clinical teams to ensure a seamless client experience
• Utilized CRM software to track sales progress and manage client interactions efficiently.
• Provided product knowledge and support during presentations and client meetings.
• Adapted quickly to changing market conditions, refining approaches as necessary.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Acquire signed Agreements and implementation of Access Agreements

• Conducted virtual consultations for clients exploring laser hair removal, Botox, Xeomin injections, skin rejuvenation, and body contouring treatments
• Build rapport, educated clients, and tailor treatment packages to individual client goals.
• Drive conversion through a consultative, high-touch sales process
• Manage follow-ups, pipeline, and KPIs in our CRM system (Salesforce) and Patient NOW portal scheduling process
• Collaborate with clinical teams to ensure a seamless client experience
• Top-tier earner: High performer earning $240K in year 1 & Year 2 exceeded $275K, year 3&4 over $ 295K
• 5+ years of experience in remote or inside sales
• Proven success with consultative selling and meeting or exceeding quotas
• A passion for aesthetics, wellness, and beauty with an emphasis on investment in self care and well-being
• Completed 50-75 daily cold calls and achieved average customer conversion rate of [91% conversion rate].
• Strong emotional intelligence and engagement. Personal home office setup with reliable internet, computer, and headset
• Ability to work full-time and weekends as needed.
• Education completed courses from medspabizuniversity.com
• Sales: Influence & Negotiation — Highly Proficient
• High-performing professional who influences clients with a luxury consultation experience

• Delivered exceptional customer service, enhancing client satisfaction and loyalty.
• Executed sales strategies to meet daily targets and optimize product placement.
• Mentored junior staff on product knowledge and effective selling techniques.
• Analyzed customer feedback to improve service delivery and product offerings.

• Client Scheduling for Facials

• Inventory Management

• Customer Service & Reception

• Cash Register management

• Marketing promotional items

• Brand awareness campaigns

• Collaborated with team members to maintain visual merchandising standards and store presentation.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.