Alicia Thompson
Indianapolis,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
FTASM
Torrid
10.2012 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Arts -
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2007
Skills
- Multitasking and Organization
- Operations Oversight
- Vendor Management
- Process Development and Streamlining
- Loss Prevention Procedures
- Employee Motivation
- Order Management
- Staff Training
- Customer Service
- Leadership
- Merchandising
- Policies and Procedures
Timeline
FTASM
Torrid
10.2012 - Current
Bachelor of Arts -
Indiana University - Purdue University Indianapolis