Work History
Summary
Overview
Education
Skills
Timeline
Generic
Alicia Thompson

Alicia Thompson

Logistics Professional
Cordova,TN

Work History

Export Specialist (Team Lead)

Ceva Logistics
03.2014 - 02.2016
  • Collaborated with sales teams to expand global client base and increase overall revenue.
  • Managed all aspects of export operations, ensuring timely delivery and customer satisfaction.
  • Achieved faster order processing by implementing a comprehensive export management system.
  • Enhanced export efficiency by streamlining processes and implementing automation tools.
  • Streamlined customs clearance procedures, reducing time spent at ports and eliminating unnecessary fees.
  • Reduced shipment delays through meticulous documentation and proactive communication with carriers.
  • Advised senior management on key developments affecting global trade policies or regulations that could impact the business''s bottom line.
  • Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Maintained up-to-date knowledge of US customs regulations and international trade laws.

Freight Claims Administrator

Dunavant Logistics
07.2022 - 10.2024
  • Managed a high volume of daily claims, consistently meeting deadlines without compromising attention to detail or accuracy.
  • Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
  • It reduced claim processing time by streamlining workflows and implementing efficient practices.
  • Maintained comprehensive records of claims processed, facilitating quick retrieval for audits and reviews
  • Investigated, evaluated, and adjusted multi-line claims in accordance with standards and laws.
  • Contributed to risk management strategies by identifying trends in claim types or emerging risks requiring further investigation.
  • Provided exceptional customer service during stressful situations involving accident victims or property damage incidents.
  • Collaborated with legal teams on complex cases to ensure proper documentation and adherence to relevant laws and regulations.
  • Negotiated settlements within approved authority limits to achieve fair outcomes for both customers and the company.
  • Negotiated disputed bills or invoices totaling up to $460,000, achieving a successful resolution.
  • Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
  • Conducted thorough investigations into potentially fraudulent claims, reducing company losses.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate claim information.
  • Expedited large-volume claim resolutions, coordinating closely with adjusters and other stakeholders involved in the process.

Road Logistics Coordinator

Kuehne Nagel
04.2020 - 07.2022
  • Create loads in TMS and schedule pickups for LTL and FTL carriers
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Reduced transportation costs by negotiating favorable contracts with carriers.
  • Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
  • Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
  • Fostered relationships with vendors to secure better pricing and terms, enhancing profitability.
  • Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Updated and maintained databases to track shipments and inventory.
  • Analyzed customer requirements and provided customized logistics solutions.

Operation Import Ocean Specialist

Blue Logistics
03.2014 - 02.2016
  • Streamlined ocean import processes by implementing efficient documentation and tracking systems.
  • Facilitated communication between clients, carriers, customs brokers, and other parties involved in the import process.
  • Established effective working relationships with overseas partners to facilitate smooth coordination during unexpected events or challenges.
  • Enhanced customer satisfaction with timely updates on shipment statuses and prompt resolution of inquiries.
  • Coordinated cross-functional teams to ensure seamless transitions between stages of the import process.
  • Developed strong relationships with carriers, ensuring reliable service and favorable rate negotiations.
  • Processed customs declarations and maintained records of customs documents.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.

CLAIMS/OSD COORDINATOR

KUEHNE NAGEL
09.2016 - 04.2020
  • Negotiated disputed claims totaling up to $330,000 achieving successful resolution.
  • Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate claim information.
  • Expedited large-volume claim resolutions, coordinating closely with adjusters and other stakeholders involved in the process.
  • Maintained comprehensive records of claims processed, facilitating quick retrieval for audits and reviews.
  • Investigate reason for refusals, overages, shortages and damages
  • Generate and submit accurate OS&D reports with proper systemic notes and supporting documents
  • Manage a high volume of incoming/outgoing calls and emails
  • Address inventory and order discrepancies, manage inbound inspection reports, and conduct weekly carrier dock analyses
  • Created SOP and trained new employees

Inbound Logistics Coordinator

Siemens Industry
08.2011 - 03.2014
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Improved order accuracy through meticulous data entry and verification processes.

Summary

Reduced claim processing time and negotiated settlements effectively, showcasing attention to detail and strong communication skills. Achieved significant improvements in supply chain efficiency and customer service, demonstrating a commitment to excellence and innovation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Education

Associate of Science - Computer Business Technology

Mesa College
San Diego, CA
05-2003

Skills

  • Proficiency in SAP, TMS, WMS, Mercury Gate, and EZ claims
  • Attention to detail
  • Recordkeeping and file management
  • Deadline adherence
  • Problem-solving
  • Document control
  • Resourceful and analytical
  • Verbal and written communication

Timeline

Freight Claims Administrator

Dunavant Logistics
07.2022 - 10.2024

Road Logistics Coordinator

Kuehne Nagel
04.2020 - 07.2022

CLAIMS/OSD COORDINATOR

KUEHNE NAGEL
09.2016 - 04.2020

Export Specialist (Team Lead)

Ceva Logistics
03.2014 - 02.2016

Operation Import Ocean Specialist

Blue Logistics
03.2014 - 02.2016

Inbound Logistics Coordinator

Siemens Industry
08.2011 - 03.2014

Associate of Science - Computer Business Technology

Mesa College

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Alicia ThompsonLogistics Professional