Alicia Threatt
Rainbow City,AL
Summary
Dynamic and results-driven professional with experience at Prince Metal Stamping USA, excelling in workplace cleanliness and heavy lifting. Proven track record of enhancing product quality and minimizing downtime through effective problem-solving and teamwork. Committed to maintaining high safety standards while consistently meeting production targets.
Overview
5
5
years of professional experience
Work History
Production Worker
Prince Metal Stamping USA
Gadsden, AL
06.2023 - 10.2025
- Operated machinery to produce high-quality metal components efficiently.
- Inspected products for quality assurance and compliance with specifications.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in troubleshooting equipment issues to minimize downtime.
- Followed safety protocols and procedures to ensure workplace safety standards were met.
- Trained new employees on operational processes and equipment handling techniques.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Reduced downtime by performing regular maintenance on machinery.
Customer Service Representative
Farmers Furniture
Gadsden, AL
11.2021 - 08.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
TTEC
06.2020 - 09.2021
- Responded to customer inquiries via phone, email, and chat, ensuring prompt resolution of issues.
- Assisted customers with product selection and account management, enhancing overall service experience.
- Documented customer interactions accurately in CRM system for future reference and analysis.
- Collaborated with team members to streamline processes and improve response times for customer queries.
- Utilized problem-solving skills to address customer complaints and provide effective solutions.
- Engaged in continuous learning to stay updated on product offerings and company policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Early Learning And Child Care
Gadsden State Community College
Gadsden, ALHigh School Diploma - Childcare
Southside High School
Gadsden, ALSkills
- Workplace cleanliness
- Product packing
- Product packaging
- Heavy lifting
Timeline
Production Worker
Prince Metal Stamping USA
06.2023 - 10.2025
Customer Service Representative
Farmers Furniture
11.2021 - 08.2022
Customer Service Representative
TTEC
06.2020 - 09.2021
No Degree - Early Learning And Child Care
Gadsden State Community College
High School Diploma - Childcare
Southside High School