Alicia Threatt
Rainbow City
Summary
Detail-oriented insurance billing specialist with expertise in processing claims and resolving billing discrepancies. Proven track record of enhancing customer satisfaction through effective communication and strong organizational skills.
Overview
5
5
years of professional experience
Work History
Insurance Billing Specialist
TTEC
Austin
08.2023 - 04.2026
- Processed insurance claims accurately and efficiently for various clients.
- Reviewed billing information to ensure compliance with company standards.
- Coordinated with healthcare providers to resolve billing discrepancies promptly.
- Created reports summarizing activity related to insurance billing operations.
- Assisted with annual audits of patient accounts by external auditors or government agencies.
- Resolved discrepancies between charges on invoices and those billed to the insurance company.
- Gathered information to produce accounts payable reports for review.
Customer Service Representative
Farmers Furniture
Gadsden
02.2021 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved product inquiries and service requests to enhance customer experience.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed deposits and payments while coordinating billing for customer accounts.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Monitored order progress from initiation to delivery, ensuring timely fulfillment of customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Southside High School
Gadsden, AL05-2018
Some College (No Degree) - Child Development
Gadsden State Community College
Gadsden, AL06-2026
Skills
- Child development expertise
- Customer service excellence
- Attention to detail
- Team collaboration
- Report generation
Timeline
Insurance Billing Specialist
TTEC
08.2023 - 04.2026
Customer Service Representative
Farmers Furniture
02.2021 - 07.2022
High School Diploma -
Southside High School
Some College (No Degree) - Child Development
Gadsden State Community College