Alicia Toft
Self-employeed
Bloomington
8
years of professional experience
Creative professional music educator and performer with background in managing studio operations and cultivating supportive and innovative environment for clients and staff. Recognized for driving efficiency and client satisfaction through effective team collaboration and adaptive strategies. Skilled in leadership, strategic planning, and problem-solving.
Work History
Toft Studio - Owner/Tutor
1 Year- Developed and implemented studio operations to enhance client satisfaction and workflow efficiency.
- Developed unique curriculums tailored for specific demographics such as children or seniors, catering to various interests within the community.
- Created unique curriculums for students with special needs.
- Increased studio revenue by implementing effective marketing strategies and attracting new clients.
- Maintained a clean, organized studio space to ensure an enjoyable experience for all clients.
- Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication.
- Organized schedules for classes, workshops, and private sessions to accommodate diverse client needs while maximizing studio usage.
Talent Acquisition Assistant
5 Months- Streamlined onboarding process for new HR&D recruits and temporary TAS assistants, improving integration
- Streamlined education of new HR&D recruits and temporary TAS assistants
- Assessed job roles with potential employees and matched successful candidates with appropriate job requisitions, improving recruitment effectiveness
- Trained new employees on company policies, procedures, and benefits to support smoother transitions and foster retention
Health Claims Associate
2 Years 1 Month- Led, planned, and organized communication materials among teams as founding member of Health Claims interdepartmental Process Improvement Team to enhance collaboration..
- Exceeded workflow targets by over 150% as a proactive team member, contributing to overall team success.
- Consistently exceeded workflow needs by over 150% as a dedicated and supportive team member.
- Coordinated effectively with agents, underwriters, and health claims associates to deliver consistent and detailed customer care.
Residential Associate Coordinator
3 Years- Conducted employment verification and background investigations to streamline hiring process.
- Developed and implemented training manual for staff to enhance customer service interactions.
- Controlled document processes to confirm accuracy and ensure compliance with statewide and federal policies and procedures.
- Enhanced operations for team of 10-15 members to improve workflow and coordination.
- Collaborated with human resources team to devise and update policies for workplace health during COVID shutdown.
Education
Bachelors' Degree - Vocal Performance and Music Education
- Recipient of multiple talent scholarships over college career
- Recipient of several talent-based awards; name on awards plaque in Kirkland Fine Arts Center
- Volunteered on a monthly basis to prepare meals at the local community food bank, shelter, or church
- Studied in Italy, Lithuania, Latvia, Estonia; brief study in Spain; and toured through the American South
Skills
Music curriculum development
Audio production techniques
Schedule management
Scheduling coordination
Customer relations
Verbal and written communication
Program development
Curriculum development
Timeline
Toft Studio - Owner/Tutor
Self-employeed
08.2025 - CurrentRead More
Talent Acquisition Assistant
State Farm Insurance
06.2023 - 11.2023Read More
Health Claims Associate
State Farm Insurance
05.2021 - 06.2023Read More
Residential Associate Coordinator
Home Sweet Home Ministries
05.2018 - 05.2021Read More
Millikin University
Bachelors' Degree from Vocal Performance and Music Education
Read More