Alicia Tonks
Sewickley,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing and friendly with strong drive to succeed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Walmart
Cranberry Township, PA
08.2023 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Demonstrated awareness, understanding and skills necessary to work in diverse environment.
Driver/Personal Shopper
Uber/Instacart
Pittsburgh, PA
07.2019 - Current
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Achieved consistently high customer scores due to exceptional service.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Resolved customer complaints quickly and professionally.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Documented daily mileage, gas and other data used for tax purposes through the Stride app and maintaining an updated Excel spreadsheet.
- Performed daily pre-trip inspections of vehicles including tires, lights and brakes.
Inbound and Outbound Warehouse Associate
Amazon
Imperial, PA
09.2021 - 09.2023
- Stocked shelves with inventory, organized warehouse space to maximize efficiency, and labeled items accurately.
- Packed customer orders for shipment, prepared pallets for loading onto delivery trucks, and loaded outgoing packages onto conveyor belts.
- Ensured that all safety regulations were followed while operating machinery such as forklifts or pallet jacks.
- Adhered strictly to company guidelines concerning health and safety standards during work shifts.
- Used scanners to track parcel information, condition or receipt.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
Insurance Verification Specialist
AllianceRx Walgreens Prime
Pittsburgh, PA
10.2018 - 10.2019
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Navigated through multiple online systems to obtain documentation and utilized two computer monitiors.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Organized information by using spreadsheets, databases or word processing applications.
Education
Associate of Science - Business Management
Community College of Beaver County
Monaca, PA12-2010
Bachelor of Science - Human Resource Management
Southern New Hampshire University
Hooksett, NHSkills
- Customer service excellence
- Work Ethic and Integrity
- Decision-making skills
- Time Management
- Administrative Skills
- Training and Development
- Communication Skills
- Problem-Solving
- Computer Proficiency and Microsoft Office
- New Hire Onboarding
- Drug Testing
- Background Checks
Certification
- Fostering an Inclusive Culture- April 2024
- Introduction to Online Learning- May 2024
References
References available upon request.
Timeline
Cashier
Walmart
08.2023 - Current
Inbound and Outbound Warehouse Associate
Amazon
09.2021 - 09.2023
Driver/Personal Shopper
Uber/Instacart
07.2019 - Current
Insurance Verification Specialist
AllianceRx Walgreens Prime
10.2018 - 10.2019
Associate of Science - Business Management
Community College of Beaver County
Bachelor of Science - Human Resource Management
Southern New Hampshire University