Alicia Torrez
Lakewood,CO
Summary
Food and Beverage Assistant Manager with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Food and Beverage. Committed and motivated Food and Beverage Assistant Manager with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Overview
10
10
years of professional experience
Work History
Office Manager Food and Beverage
Monarch Casino Black Hawk
Blackhawk, CO
12.2022 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Buffet Supervisor / Buffet Assistant Manager
Monarch Casino Black Hawk
Black Hawk, CO
10.2019 - 12.2022
- Experience Interviewing, disciplining, developing/training and scheduling of staff
- Conducted team member shift meetings and delegate work and station assignments
- Supervised shift activities, opening and closing duties
- Interacted with guests to resolve any guest issues
- Able to work in all areas needed for staff when required
- Communicates well with guests and team members in a team environment
- Understanding of financial reports and apply the information in a timely and practical fashion to improve the operation
- Implement and insure prompt and courteous service to our guests in compliance with standards set forth by Monarch Casino and Spa, and the Food & Beverage Director
- Maintaining proper staffing levels through efficient hiring of new Team Members
- Assisting in creating schedules for Team Members
- Preparing Team Member performance evaluations and disciplinary notices
- Monitored inventory levels of all buffet items, adjusted orders as needed.
- Inspected food quality prior to serving to ensure highest standards were met.
- Maintained cleanliness and sanitation of buffet area at all times.
- Adjusted staffing levels according to volume of customers during peak hours.
- Provided guidance and support throughout entire shift to ensure smooth operations within the restaurant.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Trained new employees on restaurant policies, procedures, and customer service standards.
Food And Beverage Administrative Assistant
Monarch Casino Black Hawk
Black Hawk, CO
01.2018 - 10.2019
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
- Sought out and implemented methods to improve service and team performance and boost business sustainability
- Tracked and submitted employee time sheets to accounting department for payroll processing
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Processed financial documents including, expense reports and invoices
- Maintained attendance records, taking note of staff vacation time, sick days and personal days
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Created travel arrangements for senior managers according to their requirements.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
Buffet Server
Monarch Casino Black Hawk
Black Hawk, CO
03.2017 - 12.2018
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Welcomed guests with personable attitude and smile
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
Hostess Cashier
Monarch Casino Black Hawk
Black Hawk, CO
03.2016 - 11.2017
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Stayed up to date on current item discounts to support promotions
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, and customer service
- Answered phone calls to assist customers with questions
Busser
Monarch Casino Black Hawk
Black Hawk, CO
12.2016 - 02.2017
- Proactively assessed customer needs and provided beverage refills, condiments and other services
- Removed trash, spills and trays to keep areas clean and professionally organized
- Verified adequate levels of supplies such as linens and trays and restocked low items
- Greeted guests with friendliness and professionalism
- Restocked condiments and drink station supplies to maintain customer satisfaction
- Applied proactive and resourceful nature to create pleasant guest experiences
- Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency
Server
Brookdale Green Mountain
Lakewood, CO
06.2014 - 02.2016
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Prepared salads and appetizers to back up kitchen staff
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
Education
High School Diploma -
Green Mountain High School
Lakewood05.2013
Skills
- Sensitive material handling
- Full FOH Restaurant Experience
- Time management
- Excel spreadsheets
- Training and coaching
- Staff hiring
- Policy and procedure modification
- Clear oral/written communication
References
References available upon request.
Timeline
Office Manager Food and Beverage
Monarch Casino Black Hawk
12.2022 - Current
Buffet Supervisor / Buffet Assistant Manager
Monarch Casino Black Hawk
10.2019 - 12.2022
Food And Beverage Administrative Assistant
Monarch Casino Black Hawk
01.2018 - 10.2019
Buffet Server
Monarch Casino Black Hawk
03.2017 - 12.2018
Busser
Monarch Casino Black Hawk
12.2016 - 02.2017
Hostess Cashier
Monarch Casino Black Hawk
03.2016 - 11.2017
Server
Brookdale Green Mountain
06.2014 - 02.2016
High School Diploma -
Green Mountain High School
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