Alicia Totzke
Andrews,TX
Summary
Proactive Secretary with extensive experience in office administration, AR/AP, and customer service. Improved office efficiency through redesigned document processes and streamlined invoice handling. Skilled in multi-line phone systems, , and managing sensitive information, bringing strong organizational and communication strengths to support business operations. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20 + years of performance.
Overview
10
10
years of professional experience
Work History
Secretary
Magneto Services & Supply / Untied Trucking
01.2013 - 01.2015
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Secretary
Magneto Services & Supply
01.2011 - 01.2013
- Answered multi-line phone system and enthusiastically greeted callers.
- Improved office workflow by redesigning document submission process.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Secretary AR/AP
ProPetro Services
01.2005 - 07.2007
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
GED -
Andrews High School
Andrews, TX09.1987
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
- File Management
- Confidentiality understanding
- Sales Support
- Schedule Management
- Multi-Line Phone Systems
- Payroll Processing
- Payroll Administration
- Accounts receivable and payable
- Payment posting
- Accounts Payable
- Fast Learner
- Customer and client relations
Timeline
Secretary
Magneto Services & Supply / Untied Trucking
01.2013 - 01.2015
Secretary
Magneto Services & Supply
01.2011 - 01.2013
Secretary AR/AP
ProPetro Services
01.2005 - 07.2007
GED -
Andrews High School
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