Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alicia Trackewicz

Alicia Trackewicz

Bayonne,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated cruise industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

18
18
years of professional experience

Work History

Pier Supervisor

Intercruises Shoreside & Port Services
Bayonne
09.2005 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.

Education

High School Diploma - College Courses

Bayonne High School
Bayonne, NJ
06.1992

Skills

  • Store Organization
  • Storage Area and Container Cleaning
  • Equipment Maintenance
  • Customer Accounts Management
  • Customer Satisfaction
  • Team Support
  • Customer Communication
  • Government Travel
  • Client Relations Skills
  • Safety Procedures
  • Timelines and Milestones
  • Equipment Preparation
  • Scheduling and Coordinating
  • Proper Staffing

Timeline

Pier Supervisor

Intercruises Shoreside & Port Services
09.2005 - Current

High School Diploma - College Courses

Bayonne High School
Alicia Trackewicz