Alicia Underkoffler
Elizabethtown,PA
Summary
Organized and dependable firefighter, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Volunteer Firefighter
Kutztown Fire Company Truck Crew
Kutztown, PA
01.2024 - 06.2024
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
- Demonstrated adaptability during crises by adjusting tactics based on changing conditions or new information.
Restaurant Waiter
The Rising Sun
Palmyra, PA
06.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Customer Service
Lowes Home Improvment
Harrisburg, PA
06.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and professional customer service.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Collaborated with customer service personnel to optimize outbound efforts.
- Provided exceptional customer service, resolving concerns promptly and professionally.
- Streamlined customer service operations by implementing efficient processes and procedures.
Line Cook
Chipolte
Hershey, PA
06.2023 - 08.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
Bachelor of Science - Criminal Justice
Kutztown University of Pennsylvania
Kutztown, PA05.2024
Skills
- Vehicle extrication
- Fire suppression tools operations
- Personal Protective Equipment
- Emergency support
- Fire Safety
- Fire service
- Emergency Respose
- Emergency Response Procedures
- Fire suppression
- Hazardous Materials Handling
- Physical Fitness
- Rescue Operations
Timeline
Volunteer Firefighter
Kutztown Fire Company Truck Crew
01.2024 - 06.2024
Restaurant Waiter
The Rising Sun
06.2023 - Current
Line Cook
Chipolte
06.2023 - 08.2023
Customer Service
Lowes Home Improvment
06.2022 - 12.2022
Bachelor of Science - Criminal Justice
Kutztown University of Pennsylvania