Alicia Ungar
Sales customer service specialist
Milford,OH
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cleaning Crew
Private Housecleaner
Milford, OH
10.2023 - 01.2025
- I clean homes in Indian Hill and Maderia
- Detail work and deep cleaning
- Provided excellent customer service when interacting with customers or colleagues.
Customer Service Representative
Lobsta Bakes
Newton, Ohio
06.2023 - 10.2023
- This is a fresh fish market
- I wait on customer and fill their orders
- I Check them out and give them excellent service
Flooring Specialist
Lowe's Home Improvement
Highland Heights, KY
04.2020 - 03.2021
- Lowe’s – Flooring Specialist/Design Consultant
- Ensured superior customer experience with excellent customer service
- Excelled in exceeding daily credit card application goals
- Trained new employees with specific store tasks and policies
Trainer for new employees
The Lytle Place Hotel
Cincinnati, OH
12.2020 - 02.2021
- Greeted customers with friendly attitude and professionalism
- Assisted the Sous Chef and Chef with food preparation
- Prepared checks itemizing total meal costs and sales tax
- Spoke with patrons to ensure satisfaction with food and service
- Managed guest checks, collected cash and processed credit cards
- Trained new employees
Server
First Watch Restaurants, Inc.
Crestview Hills, KY
04.2019 - 12.2020
- Server duties
- Customer satisfaction
- Up-selling
- Handling money
- Going above and beyond for my guests
- Attentive
Franchise sales associate
Home helpers
Montgomery, OH
02.2015 - 03.2016
- Provide consulting services for new and existing Home Helpers franchises
- Consulting includes: starting a franchise, marketing, business development, business strategy, training and recruiting
- Guide new franchise owners in the development and implementation of the Home Helpers business model
- Provide strategic marketing situation analyses aimed at helping franchise owners reach untapped clientele
Education
Some college - Basic Studies
University of Cincinnati-Clermont College
Batavia, OH06.2014
High School Diploma -
Roger Bacon
St Bernard 06-1999
Skills
- Sales (10 years)
- POS (10 years)
- Microsoft Excel (5 years)
- Bartending (7 years)
- Upselling (10 years)
- Microsoft Powerpoint (2 years)
- Inside sales (10 years)
- Merchandising (10 years)
- Leadership (6 years)
- Customer service (10 years)
- Serving (10 years)
- Restaurant experience (10 years)
- Marketing (2 years)
- Microsoft Word (5 years)
- Cleaning (10 years)
- Assistant manager experience (1 year)
- Food preparation (10 years)
- Cash handling (10 years)
- Inventory control (8 years)
- Communication skills (10 years)
- Customer relationship management (3 years)
- Administrative experience (10 years)
- High-end sales (5 years)
- Interior design (7 years)
- Lighting design (3 years)
- Kitchen experience (10 years)
- Presentation Skills (10 years)
- Supervising experience
- Retail sales
- POS
- Leadership
- Training & development
- Inside sales
- Bartending
- Direct sales
- Cash handling
- Cash register
- Layout design
- B2B sales
- Driving
- Hospitality
- Cooking
- Delivery driver experience
- Food industry (10 years)
- Branding
- Windows
- Organizational skills
- Time management
- Front desk
- Floor care expertise
- Supply management
- Verbal and written communication
- Multitasking and organization
- Dependability and reliability
- Problem-solving
- Customer service-focused
Certification
- Food handler certificate Present
- TABC Present
- Driver's License August2023 to August2027
Training
- Work style: Reliability — Proficient May2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Retail customer service — Proficient December2023 Responding to customer situations in a retail setting Full results: Proficient
- Customer service fit — Completed November2023 Measures the traits that are important for success for customer service roles Full results: Completed
- Food service: Customer situations — Proficient June2022 Identifying and addressing customer needs in a food service setting Full results: Proficient
- Customer focus & orientation — Proficient April2024 Responding to customer situations with sensitivity Full results: Proficient
- Administrative assistant/receptionist — Proficient June2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Attention to detail — Proficient October2021 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
- Delivery driver — Completed February2024 Interpreting instructions or signs and solving problems Full results: Completed
- Scheduling — Proficient May2024 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
- Sales skills — Proficient February2023 Influencing and negotiating with customers Full results: Proficient
- Work style: Reliability — Proficient March2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Food service: Customer situations — Proficient March2023 Identifying and addressing customer needs in a food service setting Full results: Proficient
- Food service: Customer situations — Proficient April2023 Identifying and addressing customer needs in a food service setting Full results: Proficient
- Food service: Customer situations — Proficient November2023 Identifying and addressing customer needs in a food service setting Full results: Proficient
- Retail customer service — Completed May2024 Responding to customer situations in a retail setting Full results: Completed
- Bartending — Proficient November2023 Understanding, pouring, and mixing drink orders Full results: Proficient
- Work style: Reliability — Completed November2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Awards
Awarded Customer Service All Star Award2012 Multiple Outstanding Customer Service Recognitions2014 Letter of Excellence Sent to President of Home Depot. Employee of the Month2015. Top sales in district as a Flooring Specialist August2013, Top sales as Flooring Specialist in the district., Excellent Customer service Award The other dates for excellent customer service is2018,2020 and2021
Timeline
Cleaning Crew
Private Housecleaner
10.2023 - 01.2025
Customer Service Representative
Lobsta Bakes
06.2023 - 10.2023
Trainer for new employees
The Lytle Place Hotel
12.2020 - 02.2021
Flooring Specialist
Lowe's Home Improvement
04.2020 - 03.2021
Server
First Watch Restaurants, Inc.
04.2019 - 12.2020
Franchise sales associate
Home helpers
02.2015 - 03.2016
Some college - Basic Studies
University of Cincinnati-Clermont College
High School Diploma -
Roger Bacon
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