Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Valencia Llamas

Phoenix,AZ

Summary

Dynamic professional with a positive attitude and proven team leadership at Taco Bell. Expert in cash handling and customer service, consistently enhancing satisfaction through effective problem-solving. Recognized for optimizing workflows and maintaining a safe environment, fostering a cohesive workplace culture while addressing customer needs promptly.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

6
6
years of professional experience

Work History

Shift Leader

Taco Bell
09.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Problem Solver

Amazon.com Fulfillment Center
03.2021 - 09.2023
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Researched and extracted data to complete tasks.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Secretary

Ayala's Granite Company
04.2019 - 02.2021
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

Education

High School Diploma -

Secundaria Tecnica #106
06-2007

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Client service
  • Excellent communication

Timeline

Shift Leader

Taco Bell
09.2023 - Current

Problem Solver

Amazon.com Fulfillment Center
03.2021 - 09.2023

Secretary

Ayala's Granite Company
04.2019 - 02.2021

High School Diploma -

Secundaria Tecnica #106

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Alicia Valencia Llamas