Alicia VanAllen
Spokane,WA
Summary
Results-driven Property Manager with experience in multi-family and affordable housing management. Skilled in HUD, LIHTC, Fair Housing, and NSPIRE inspections, with proven expertise in compliance audits, tenant eligibility, and lease administration. Known for building strong tenant and community relationships through fairness, professionalism, and compassionate service. Experienced in staff supervision, vendor coordination, and rehabilitation projects, including oversight of a current multi-unit property renovation. Recognized for balancing regulatory requirements with operational efficiency and tenant support to ensure safe, thriving communities.
Overview
14
14
years of professional experience
Work History
Property Manager
Catholic Charities of Eastern Washington
Spokane, Washington
10.2024 - Current
- Manage day-to-day operations of multi-family affordable housing communities, ensuring compliance with LIHTC, HUD, and Fair Housing regulations.
- Conduct tenant income certifications, recertifications, and eligibility verification; maintain accurate tenant files for compliance audits.
- Perform move-in, move-out, annual, and REAC/NSPIRE inspections; document findings and coordinate necessary repairs.
- Administer lease enforcement, including preparation of notices, addressing violations, and collaborating with legal as needed.
- Collect and track rent payments, manage delinquency, and coordinate with housing authorities on rental assistance programs.
- Provide direct tenant services: respond to resident concerns, resolve disputes, and process reasonable accommodation requests.
- Supervise and coordinate vendors and contractors for repairs, maintenance, and inspection readiness.
- Assist in oversight of a multi-unit rehabilitation project, including scheduling, tenant communication, and coordination with construction and compliance teams.
- Prepare and submit reports on occupancy, maintenance activity, and financial performance to organizational leadership.
Property Manager Liaison
NuKey Realty & Property Management LLC
09.2022 - 10.2024
- Assisted marketing personnel with property promotion, leveraging social media and housing platforms to highlight available rentals.
- Wrote and distributed 14 day, Pay or Vacate letters, evictions, and other tenant compliance notices.
- Handled operational oversight for properties, setting budgets and supervising office staff.
- Communicated with vendors and contractors for work scheduling, billing and certificates of insurance.
- Conducted unit move-out inspections to identify necessary repairs and record damages.
- Managed tenant files, financial accounts and maintenance histories.
- Addressed tenants needs across assigned properties and diffused upset situations.
- Mitigated unit vacancies with rental promotions, proactive lease renewals & tenant rewards programs.
- Completed background checks, monitored credit histories and assessed overall rental eligibility.
- Prepared detailed monthly reports: occupancy rates, financial performance, and maintenance activities.
- Collaborated with attorneys on legal matters involving eviction proceedings or lease disputes.
- Oversaw daily operations of residential and commercial properties.
- Assisted and followed up with SHA, HUD and other rental assistance programs and their required documents.
- Negotiated lease agreements with prospective tenants.
- Ensured timely communication with property owners regarding updates or concerns about their investments.
- Facilitated smooth move-in/move-out processes for tenants by coordinating necessary logistics.
- Investigated complaints from tenants and resolved issues.
- Collected rent, deposits and advance after signing contracts.
Sales Associate
Sterling Jewelers/Kay Jewelers
11.2020 - 09.2022
- Built attractive displays and merchandised products.
- Informed customers of promotions and special offers to increase sales.
- Resolved customer concerns using strong communication and conflict management skills.
- Processed payments quickly to keep customer flow moving.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Helped customers navigate store, complete sales and process returns.
- Created great customer experiences with personalized sales support.
- Rotated stock using clearance markdowns and special sales promotions.
- Supported team with receiving, pricing and merchandising.
- Assisted customers with sales and service needs, and
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Handled cash register transactions efficiently and accurately.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Assisted customers in finding suitable products according to their needs.
Owner/Operator
Norma Jean's Bakery
Spokane, WA
01.2012 - 01.2015
- Led startup and opening of food truck business and provided business development, creation of operational procedures and workflow planning.
- Enhanced operational performance by developing effective business strategies, systems and procedures including marketing, brand development, event and menu planning.
- Set pricing structures according to market analytics and emerging trends.
- Maintained compliance with WA Health Department and Labor $ Industries standards resulting in 0 infractions for the duration of ownership.
- Finance bookwork, scheduling, payroll and banking.
- Promoted business in social media platforms to maximize brand identity and generate revenue.
Education
Phlebotomy / Lab Tech -
Medical Horizon Medical Institute
Spokane, WA06.2007
Skills
- Regulatory compliance
- Property inspections
- Report preparation
- Fair housing
- Tenant and eviction laws
- LIHTC, HUD, HOME & HTF Funding layers
- Lease Administration
- Tenant Relations
- Vendor Management
- Debt Control
- Property Management
- Contract Negotiations
- Customer Service
- Problem Solving
- Rent Collection
- Business Development
- Employee Training
- Branding and Marketing
- Trauma Informed Care
- Dementia Care Training
Systems Proficiencies
- AppFolio
- YARDI
- Z Inspector
- BVS
- AcraNet
- Maintenance IQ
- MS Word
- Google Docs
- Multiline Phone Systems
- DocuSign & AuthentiSign
- Scanning Systems
- POS Systems
- Social Media
- Plasma Pheresis Machines
- Tandem Pump and Omni Pods
Timeline
Property Manager
Catholic Charities of Eastern Washington
10.2024 - Current
Property Manager Liaison
NuKey Realty & Property Management LLC
09.2022 - 10.2024
Sales Associate
Sterling Jewelers/Kay Jewelers
11.2020 - 09.2022
Owner/Operator
Norma Jean's Bakery
01.2012 - 01.2015
Phlebotomy / Lab Tech -
Medical Horizon Medical Institute
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