Alicia Vasquez
Toledo,OH
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
8
8
years of professional experience
Work History
Lab Receptionist
Toledo Clinic
10.2024 - Current
- Greeted patients and visitors, ensuring a welcoming environment in clinic reception area.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled appointments using electronic health record system, optimizing patient flow and reducing wait times.
- Processed patient registrations and insurance verifications with attention to detail and accuracy.
- Maintained organized filing systems for patient records, enhancing accessibility and compliance with privacy regulations.
- Assisted in coordinating office supplies inventory, contributing to efficient clinic operations.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Receptionist
Toledo Chiropractic and Rehab
01.2023 - 10.2024
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Assisted in managing office supplies and inventory, optimizing resource availability for daily operations.
- Developed efficient filing systems for patient documents, improving retrieval times and workflow efficiency.
- Handled patient inquiries and concerns with professionalism, fostering positive relationships and satisfaction.
- Trained new staff on front desk procedures and software usage, contributing to team competency development.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Courier
Federal Express
09.2020 - 01.2023
- Managed timely pick-up and delivery of packages to ensure customer satisfaction.
- Operated handheld scanners for accurate tracking of shipments throughout distribution network.
- Coordinated route planning to optimize delivery efficiency and reduce transit times.
- Trained new couriers on company protocols and safety procedures to maintain operational standards.
- Implemented process improvements that enhanced delivery accuracy and minimized delays.
- Oversaw vehicle maintenance schedules to ensure fleet reliability and compliance with regulations.
- Developed relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Monitored package flow and identified bottlenecks, proposing solutions for continuous improvement efforts.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Team Lead
Norplas Industries
12.2017 - 09.2020
- Led cross-functional teams to enhance production efficiency and meet operational targets.
- Developed training programs for new team members, improving onboarding processes.
- Implemented process improvements that reduced waste and increased overall productivity.
- Facilitated daily stand-up meetings to align team objectives and address challenges.
- Analyzed workflow data to identify bottlenecks and recommend strategic solutions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
High School Diploma -
Roy C. Start High School
2010 Tremainsville Rd Toledo, OH 4361206-2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Greeting and seating clients
- Office administration
- Schedule management
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Calendar management
- Typing speed
- Mail distribution
- Front desk operations
- Phone etiquette
Timeline
Lab Receptionist
Toledo Clinic
10.2024 - Current
Receptionist
Toledo Chiropractic and Rehab
01.2023 - 10.2024
Courier
Federal Express
09.2020 - 01.2023
Team Lead
Norplas Industries
12.2017 - 09.2020
High School Diploma -
Roy C. Start High School